Buyer Opened Request - Says I shipped to wrong address - First Time Request Help Please!

[mikeoubre]

I just got a request from Ebay.  The seller says

'It says it was delivered to my old address on (address shown by paypal and Ebay)! My address is (New address not shown anywhere)'

The 'old' address is what both Ebay and paypal gave me.   

 I have tracking that confirms delivery and I took screenshots of the address Ebay and paypal gave me just in case I need them to prove everything to Ebay.  

This is is my first case - How do I get this closed in my favor?  I would assume since I have all this proof that I shipped it to the right address I can get it closed in my favor, but I have no idea how these cases work and how to prove to Ebay that I did what I was supposed to do.  

Thank you for your help!  

[cka197818]

Congratulations!!!!!!!!

[mikeoubre]

I sent them pictures of the address on Paypal in 2 places and Ebay.  I feel bad for them, but that was a sale I lost a bit of money on shipping unfortunately because my scale didn't calculate the weight right so I really couldn't afford to have to refund them back unless it seriously got lost and it was my fault!   Would have been out $26 total if I had to refund them too!   

You guys rock!  I got such helpful answers so quickly!  I really do appreciate it!