Buyer Is Forcing Return

[artcollector510]

A Buyer reached out to me asking for the sizing on an item of mine. Once provided a size, the buyer buys the item and pays. Buyer then messages me an hour later saying they needed a larger size. Not having the size available, I ask the buyer if they'd like me to cancel the order. They decline. I confirm that I will be shipping the item out. I upgrade the shipping for free. Buyer received the item and confirms that the item is too small, something the buyer knew prior to shipping. Without any other communication the buyer says they're shipping the item back. There has been no return request sent through eBay. Just a message with a tracking number. I do not offer returns nor is this covered by the eBay Money Back policy. Do I just send the item back to the buyer?

[inhawaii]

This is very simple.

If you get the item back (and it sounds like you will) just refund the buyer and re-list the item.

Be thankful that the buyer paid for the return shipping.

The end.

[sextons-sweet-deals]

honestly, you should have cancelled the order because the stated they needed a larger size. 

When you list clothing, do you put the size and measurements in the listing? If not, you should take the time to do so. It will help with issues like this and cut down on shoppers asking questions. 

[dhbookds]

If you relist the item.............PUT MEASUREMENTS in your listing.........

[mam98031]

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@soh.maryl wrote:

Still think I would have cancelled, even with the OOS defect.  Wouldn't that have avoided what is now happening with this transaction? 

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What is happening now as the OP describes it is NOT a big deal.  It is easy to handle.  If the buyer actually returns the item, then just refund them for the product less original shipping and any non refundable fees.  Relist the item.

If the item is damaged or used.  Then simply don't refund the buyer.  They aren't seeking the protection of Ebay by opening a dispute through them.  That could be because they just prefer to handle it on their own as some buyers do or it could mean they have done this too many times an lost their buyer protection.  

This doesn't have to be a big deal unless the seller makes it one.

[chapeau-noir]

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@soh.maryl wrote:

Still think I would have cancelled, even with the OOS defect.  Wouldn't that have avoided what is now happening with this transaction? 

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I absolutely would rather simply take the return and refund than take an OOS black mark on my record for a year - that would be an easy decision.