mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@greatmidwestcoin wrote:Per eBay, you have to accept the return. A seller's no-return policy means nothing. The best thing you can do is always accept a return. That way you at least get the item back. eBay will always side with the buyer on a return. The buyer will get a refund and not have to return the item if you don't. Sorry, I am sure this is not what you wanted to hear. Just the facts. Have a good evening.
That isn't entirely accurate. If the buyer were to file the return request for the item doesn't fit. That is a Buyer's Remorse return and sellers with a No return policy have the option to decline a properly filed Buyer's Remorse return. If the seller wants to accept it, the buyer would need to pay for the return shipping.
Since this buyer hasn't even opened a claim. The seller has no obligation under the Ebay rules to refund the buyer. However I would refund them for the product but I would deduct the original shipping and any non refundable fees.
The return policies options are as follows.
- No Returns
- 30 day returns w/ buyer pays shipping
- 60 day returns w/ buyer pays shipping
- 30 day returns w/ seller pays shipping, AKA Free Returns
- 60 day returns w/ seller pays shipping. AKA Free Returns
- 14 Day returns in certain categories
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request, if the buyer properly filed the claim. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
@fab_finds4u wrote:No, you can't send it back and forth like a hot potato. They can file a PayPal dispute and win because PayPal won't let you keep the money if the buyer shows they returned it to you. If they went to their credit card for a refund that's a $20 chargeback fee you're looking at.
If they used PP. But it is unlikely that most credit card payments go through PP anymore as Ebay can process them without PP now.
If the buyer did pay with a CC and if they were truthful with the CCC and said the item did not fit. If the seller lost the Chargeback, they likely could appeal it with Ebay since Seller protection would cover this particular seller on a Buyer Remorse return. It would be an interesting test. I'm not sure how it would turn out. But Ebay might just step up because that would have been the outcome if it were filed through Ebay.
Sizing is not size.
What is the bust measurement on a Size Six by Ralph Lauren? By Chanel Pret a Porter? by Jessica Simpson?
Vanity sizing means the number on the label is meaningless.
You have to put measurements in the Description.
The Buyer is returning the garment? Good.
You don't have to pay return shipping.
Accept it graciously and refund on arrival.
Relist.
Then at midnight, gather a black rooster, a cigar, and a bottle of rum.
