@theoldstereoguy wrote:
I just got off the phone with an E-bay tech. support person who told me that because we are a "business account" based upon the fact we do 100+ transactions per year that seller protection policies do not apply to us. An item damaged in return transit has to be counted as a "cost of doing business" according to her. Anyone ever heard this before?
Background: A buyer returned an item that was damaged due to poor packing for the return trip. No mention of any damage from the buyer prior to return. The buyer claimed functional problems which after testing the returned item proved to be untrue. It really sounds like buyer' s remorse in this instance.
I'd certainly doubt that comment. eBay's return policy allows a few days to inspect the item in case there is a possibility of damage on return. They suggest negotiating with the buyer???? That being said, the policy states
" If you're unsuccessful, report the buyer to us.
We take these reports seriously, and will carry out a thorough investigation before taking any appropriate action. To protect the privacy of our members, we're unable to inform you of any actions we may take against another member."
Nothing there about any remuneration for the seller. I guess they've covered themselves to doing nothing.
