Blocking buyer who may have changed user names

[naeem]

I have an item for sale that weighs 90 pounds. It is local pickup only. 

I was contacted a couple weeks ago by a user in CA who has (193) 100% feedback. However when looking at the feedback left for others they had given near 10 negatives so I blocked them on such a high dollar item. Today I got another interested party in CA and they wanted shipping too. Here you see the feedback  they have left for others. Normally I don't look at feedback left for others but I'm glad I did. I think the user from a couple weeks may have changed user names but kept the same feedback. Unless the "blocking" did not stick  for some reason. I've blocked the user from today. Does blocking them contain any risk for me? Thanks.

[itsjustasprain · Accepted solution]

Blocks work on the basis of the unique internal ID number that's assigned to you when you open the account. You can choose any ID you want, but the system will know you on the basis of your ID number, so you can't evade someone's blocklist by simply changing your username. 

You used to be able to see someone's ID revision history, but I don't think that's available anymore. Add this new username to your Blocked Buyer List if desired, but leave the old one on your list in case it's actually someone else.

[sextons-sweet-deals]

there does seem to be a pattern of an unhappy buyer.

I think you're doing the right thing. 90 lbs. shipping is not cheap, and I can see this possibly becoming an issue if the buyer opens a return case in which you will pay for return shipping, probably get an empty box or nothing, and then eBay tells you the item have been returned and the buyer will be refunded and keeps the item. That is the short quick scenario. 

I would stick with pick-up only / pay then after inspections & testing.

[nicecard22]

I blocked a buyer because he's mad at me he came back and used them different username and ran up the auction price and never paid again I've notified eBay several times they have done nothing

[mam98031]

@naeem 

Make sure you keep an eye out for this buyer to open up a brand new Ebay ID.  That is the way some of the persistent buyers get around the block a seller might put into place.

But don't ASSUME that every buyer in CA is this buyer.  There are a whole lot of great buyers in that beautiful state.  Just use caution.

[mam98031]

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@nicecard22 wrote:

I blocked a buyer because he's mad at me he came back and used them different username and ran up the auction price and never paid again I've notified eBay several times they have done nothing

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@nicecard22 

You do not know if Ebay did anything or not.  Ebay will NEVER report back to you on what they have done once you report another member.  That is private account information.  But it is very important that all sellers report misbehaving buyers with as much detail on the report as you can get to fit.

https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084

I hope you filed a Cancellation using the reason of Non payment by the buyer when they bought something and did not pay.  You can do that at 96 hours after the purchase.  This does hurt the buyer's account.  It gives them an unpaid strike on their account and that is important.

Sellers have a setting in our Buyer Requirements that allows us to block buyers with unpaid strikes.  The strictest setting [which I encourage everyone to use] is 2 in the past 12 months.  So if this buyer gets one more of these strikes and tries to purchase from a seller with this setting, they will get a message onscreen that they are blocked from buying from this seller.

https://www.ebay.com/bmgt/buyerrequirements

[soh.maryl]

Original message is from 01/18/2024. 

[powell-collectibles]

It’s okay - no rules against helping someone that tags onto an old post.

[soh.maryl]

Thank you so much for your reply.  

[albertabrightalberta]

@naeem 

If you look at your BBL, you should see the current ID (after the change). 

When a member changes their ID, it's automatically changed on the BBL. 

[powell-collectibles]

You are welcome.  

[itsjustasprain]

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@nicecard22 wrote:

I blocked a buyer because he's mad at me he came back and used them different username and ran up the auction price and never paid again I've notified eBay several times they have done nothing

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Ebay is not going to tell you what action was taken (if any) but at minimum you need to let the deadbeat run out the clock for payment (4 days) and then cancel the auction with the reason of Buyer Did Not Pay. (You will only get that reason offered as a cancellation option AFTER 96 hours have elapsed from end of auction so wait for that to show up before cancelling.) 

Cancelling due to Buyer Did Not Pay will get them an Unpaid slap on their account. After they have a minimum of 2 Unpaids in 12 months they can be automatically blocked by sellers with tight restrictions on their account.

https://www.ebay.com/bmgt/buyerrequirements