Blocked buyer created a new account and made purchas

[beautifulbeauty2012]

I blocked a user on my two accounts because he was a lowballer. Today, he created a new account, changed numbers in his user id (same name etc), and made purchases of the items he inquired before using new account. 

Looks like there is no way to avoid this on ebay. I do not want to deal with this person, as I am looking forward to a return (these are magazines, looks like he is looking for the info on the hot topic for his project and just read and return them).

Oh, and when I checked what kind of feedback he left to previous sellers on his original account, it was about refunding him. 

[frodobagginskennedy]

@beautifulbeauty2012  this is against policy.  You can try to get CS involved.  I would use CHAT with a real agent.  Go to any page and click help then just follow the prompts.  Keep saying agent when prompted. Eventually you will get to a real person plus you get a transcript of the conversation.

[iamalwaysright]

Yes, you can't really avoid a buyer who has their sights set on you. Dunno if it changed but I believe ebay CS follows the "policy" that buyers are allowed to circumvent blocks only if they "really" wanted the item and don't intend to be malicious anymore, lol. I don't think that was ever a written policy but something that was commonly heard from CS reps.

If you choose to not send to this buyer and you have ironclad proof that it is the same guy, you'll probably be able to find a CS that will help you avoid penalty. But that's not to say that rep would be able to handle everything for you. For instance a potential future negative that you'll probably have to talk to a different rep about.

Again, ebay can't truly help you avoid this buyer, but they can help with the damage control and aftermath.

[coolections]

Why would you block someone asking for a low price on your items. Use auto decline if you do not want to deal with low ballers. If this buyer purchased at the asking price there is no reason at all to block or do anything about it. Ship the item if he paid.

[inhawaii]

I kind of disagree with blocking someone just because they made a low offer, but that's your decision.

Avoiding the block by creating another account is against ebay policy.

You can contact ebay to take action but it's such  hassle.

I totally understand your concern, but have you considered just sending the order?

It is a sale after all.

[beautifulbeauty2012]

Chatted with agents, they said it was against the policy and a red flag. However, the buyer is still "doing well" to avoid block and, most likely, return scams etc on ebay and created another new account (three is at least how many I know).

I was advised by ebay rep to cancel with a reason "problem with address". 

[beautifulbeauty2012]

 You know how one rep says one thing to get you off the line and complete a survey, then when another one will have a different story to tell.

I am amazed why in the world those whose transactions were cancelled (even for the same reason-blocked, then creating new user id - happened to me just about a week ago, was such a hassle to remove it) still can leave negative feedback and even rate "shipping speed" while the sale was not completed and cancelled. 

I was promised (rep saying/typing "you have my word" etc) that this user get punished...and that the negative will be removed...

[frodobagginskennedy]

@beautifulbeauty2012 I have found that the chat agents are a bit better then phone reps.  Still the choice is yours to ship or not.  If you do cancel and they do leave a neg, keep that chat transcript for what it is worth.  Then go to eBay for business on facebook.  You may have an easier way to go using FB eBay agents as they have been shown to have better understanding of policy and seem to be able to solve things better.

[donlub-4]

If a buyer who was previously blocked has created a new account and made a purchase, this could be a violation of your terms of service or user agreement. It is important to take appropriate action to prevent this from happening in the future.

Here are a few steps you can take:

1. Review your policies: Make sure your policies clearly state that creating a new account after being blocked is not allowed, and that any accounts found to be in violation will be banned.

2. Cancel the order: If you become aware that a blocked buyer has made a purchase, cancel the order and issue a refund if necessary.

3. Block the new account: Block the buyer's new account to prevent them from making future purchases.

4. Report the violation: If the buyer is repeatedly violating your policies, you may want to report them to the relevant authorities or platform support team.

By taking these steps, you can help protect your business and ensure that your policies are being enforced.

[beautifulbeauty2012]

The ebay chat reps I dealt with a few days ago was a great help after dealing with Facebook for business ebay reps for days, that was a complete nightmare (times changed, it used to be a great helpful option, now it is the worst option). Facebook reps (not just one!) didn`t see anything wrong that blocked person was able to leave negative (in their book it is ok to create new accounts to avoid blocks and denied the removal of negative); ebay chat rep was easy to deal with (then she escalated to another dept, and I got a positive outcome pretty quickly), as she understood the policy violation right away.

[frodobagginskennedy]

@beautifulbeauty2012  OMG!  There have been a couple posting about the FB E Bay reps going from excellent to poor.  My guess is that that help channel was heavily used thus making more hires necessary. In turn poor training which is what e Bay is especially great at when it comes to CS.

[beautifulbeauty2012]

My policy is what ebay enforces to the buyers. 

[sextons-sweet-deals]

Sounds like you did your homework, and this buyer will be an issue. You have connected the dots and know it is the same person. I have had similar situations in the past. 

They probably will open a case. You stated they were looking an article for a project. Kind of odd because you can probably find anything these days on the internet. If you're sure that they are only looking a certain article, you could just send them a few photos out of curtesy if they should ask. I have done this with some researchers who were looking up family members who attended Nother Dame. I will draw a line if the person keeps asking for things. I have yet to do that. Everyone has been courteous and thankful. 

For other posts. I have blocked people for low ball offers. They are wasting my time. Recent example was a listing I have for $80 OBO. The person sent me an offer for $5.00. This offer is not going anywhere and is a waste of my time to even play the counter game process. I can spend my time better listing new items or revising older listings that were affected by the constant eBay changes. 

The sellers on here own the items personally for the most part. Sellers pay listing fees, monthly store fees, FVF, and so on. A seller should be able to cancel or block if they feel the transaction will end bad and based on buyers' history. 

Note: I also block those who try to send me their phone number broken up in multiple e-mails for me to call them. NOT GOING TO HAPPEN!

[beautifulbeauty2012]

I am pretty sure FB for Business is outsourced now. I am basing it on some things that is very common in Asia to do (such as using certain symbols "~" for example, etc). 

[beautifulbeauty2012]

There are too many red flags with this person from leaving feedback about refund to sellers to avoiding the block by creating two new accounts in one day. Plus, he wanted it too cheap n the first place meaning he would look for a reason to get a full or partial refund.