06-27-2017 09:05 AM
I have an item in a 7-day auction which has had a bid on it for the past few days. The auction ends tomorrow, and suddenly, there are no bids on it.
What could have happened to it? I thought the seller had to cancel...
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06-27-2017 09:52 AM
Not really much you can do except cancel any other bids that the retracting bidder has placed on any of your other listings and put him on your BBL.
If you have a working phone number registered with eBay and a valid email address or you haven't added anything to the description since he initially placed his bid, he can't have used those excuses to make a valid retraction. If he used the wrong amount excuse but failed to immediately re-bid, that too would be an invalid bid retraction. Unfortunately, eBay, for some reason known only to them, has made it nearly impossible for sellers to report such policy violations. However, if you have the time and are willing to undergo the aggravation, you might be able to report the invalid retraction by phone, although I'm not sure it would do much good.
I, personally, check the retraction record of any bidders that have allowed me time to do so. If I find that they have more than one retraction showing, I cancel their bid and put them on my BBL.
06-27-2017 09:08 AM
Bidders can also retract their bids
http://pages.ebay.com/help/buy/bidding-overview.html#change
Lynn
06-27-2017 09:09 AM
The bidder can cancel too if its not within the last twelve hours of the auction.
06-27-2017 09:16 AM
@millienocket I understand the frustration, but as above posters pointed out the buyer is within their rights.
If you click on the listing where it says 0 bids and look at the history you can see that is indeed what happened here:
06-27-2017 09:18 AM - edited 06-27-2017 09:19 AM
@millienocket wrote:
... I thought the seller had to cancel...
No, as noted in the other posts, bidders can retract bids if the auction has more than 12 hours left; even during the final 12 hours, a bid can be retracted within one our of being placed.
You can click on the [0 bids] link at the top of the listing to see the bid history, which shows the information about the bid timing and amount.
ETA: Well, off to the slow-typists' corner for me!
06-27-2017 09:52 AM
Not really much you can do except cancel any other bids that the retracting bidder has placed on any of your other listings and put him on your BBL.
If you have a working phone number registered with eBay and a valid email address or you haven't added anything to the description since he initially placed his bid, he can't have used those excuses to make a valid retraction. If he used the wrong amount excuse but failed to immediately re-bid, that too would be an invalid bid retraction. Unfortunately, eBay, for some reason known only to them, has made it nearly impossible for sellers to report such policy violations. However, if you have the time and are willing to undergo the aggravation, you might be able to report the invalid retraction by phone, although I'm not sure it would do much good.
I, personally, check the retraction record of any bidders that have allowed me time to do so. If I find that they have more than one retraction showing, I cancel their bid and put them on my BBL.
06-27-2017 10:30 AM
Thank you all!
Just wondering: Is that something new? I thought that if you wanted to cancel a bid you made, you had to get the seller to cancel it.
I contacted the bidder and let her know that I was going to be putting it up at a fixed price with Best Offer as soon as the auction ends.
Thanks again!
06-27-2017 10:43 AM
@millienocket wrote:
... Is that something new? I thought that if you wanted to cancel a bid you made, you had to get the seller to cancel it....
Nope. Bidders have always been able to retract their bid. They could even retract them just moments before the auction ended, until eBay implemented the "12-hour rules" in about 2003.
06-27-2017 10:48 AM
@millienocket wrote:Thank you all!
Just wondering: Is that something new? I thought that if you wanted to cancel a bid you made, you had to get the seller to cancel it.
I contacted the bidder and let her know that I was going to be putting it up at a fixed price with Best Offer as soon as the auction ends.
Thanks again!
There are only three reasons that eBay considers valid reasons to retract. Many bidders ask sellers to cancel their bids because they do not have a valid reason to retract. Another thing is that cancellations do not show on their record as a buyer so they are less likely to have sellers block them.
06-27-2017 10:59 AM
I understand, but I don't like to push people into buying what they change their minds about.
She could always send it in as a return, which is more trouble than it's worth.
06-27-2017 01:01 PM
@millienocket wrote:I understand, but I don't like to push people into buying what they change their minds about.
She could always send it in as a return, which is more trouble than it's worth.
While I understand what you're saying, the time to determine if you want to buy something is before placing a bid on it. The same goes for determining how much you are willing to pay for it. Placing a bid on an item being sold at auction is making a committed offer to buy it for that price if yours is the winning bid. There is a vast difference between an auction and a fixed price retail sale.
In a retail sale of an item listed for a fixed price, the buyer has until they actually commit to buy, there is no bidding to affect the price at which the item is offered to others as there is with an auction. If the buyer decides not to purchase the price of the item is not changed with regard to what the next person can buy it for. This is not so in an auction where the selling price is determined by competitive bidding.
If a potential buyer decides before checkout that they don't wish to buy the item, they simply remove it from their cart and no harm is done. The item has remained available for the same price to anyone else that wanted it the whole time.
Of course, if a buyer has committed to buy, the sale is over, the seller has been charged the site's commission and buyer owes the seller for the purchase. In this case, a UID would be in order, unless the seller is of a generous nature.
Is a return more trouble than it's worth? Assuming that the buyer is honest and the return request is for buyer's remorse, the seller depending upon their chosen return policy, it is an inconvenience. Of course, the seller doesn't have to accept remorse returns if they choose not to do so. However, if the buyer isn't honest and files a false SNAD, well, there is really no way to make a dishonest person into an honest one, is there?
In the case of a bidder requesting that I cancel their bid, depending upon the situation, how long the bid has been in place, how it has affected the other bidding activity and even the bidder's attitude when making the request would determine if I honored the request. Of course, the bidder should realize that they will never again be welcome to bid on another of my items. So in that respect, the results are pretty much the same as if they retracted their bid, failed to pay or any other scenario that causes me any type of headache. Frankly, I sometimes hope that I later list an item that such bidders have been dreaming of all their lives but they can't bid on it because they're blocked. After all, I don't have to be forgiving.