Best way to handle an item returned to sender by USPS and re-shipping to buyer?

[healthylivinglifestyle]

Hello..I have an item returned by USPS because the buyer moved and didn’t update their shipping address. The buyer still wants it, but it was shipped initially for free to the buyer, at my cost. Ideally I would just ask the buyer to send me another $3 (or whatever the actual cost is) to ship it back out, but it seems there’s no way to do that following eBay’s rules of no exchanges of email addresses to arrange payment information. 
   If I refund the buyer, and he repurchases it, I will have lost the shipping cost for the first attempted delivery. 
   
What do you folks do in this instance? 

thanks!

[loveyourimagination49]

I would just send a money request in PayPal for the re-shipment.

[healthylivinglifestyle]

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@loveyourimagination49 wrote:
I would just send a money request in PayPal for the re-shipment.

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Last I checked, PayPal does not share the buyers email address to send them a request for the shipping cost, and I cannot ask for their email address through eBay messages.  Right?

[hawkwind5454]

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@healthylivinglifestyle wrote:

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@loveyourimagination49 wrote:
I would just send a money request in PayPal for the re-shipment.

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Last I checked, PayPal does not share the buyers email address to send them a request for the shipping cost, and I cannot ask for their email address through eBay messages.  Right?

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I have never had a problem with this when there has been an update to a shipping address. First have the buyer update all of their shipping at dresses on eBay and PayPal. If nothing else have the buyer write the correct address down on a piece of paper take a picture of it and email it through eBay messages. That will work. Make sure that they correct all of their shipping info on their eBay and PayPal accounts. 

[loveyourimagination49]

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@healthylivinglifestyle wrote:

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@loveyourimagination49 wrote:
I would just send a money request in PayPal for the re-shipment.

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Last I checked, PayPal does not share the buyers email address to send them a request for the shipping cost, and I cannot ask for their email address through eBay messages.  Right?

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Ok, I couldn’t find it either. I’m on mobile though. If you set up a PayPal.me link you should be able to send the link to your buyer.

Once a sale is made you are able to share contact info on eBay.

[myangelandmyprincess]

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@hawkwind5454 wrote:

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@healthylivinglifestyle wrote:

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@loveyourimagination49 wrote:
I would just send a money request in PayPal for the re-shipment.

---

Last I checked, PayPal does not share the buyers email address to send them a request for the shipping cost, and I cannot ask for their email address through eBay messages.  Right?

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I have never had a problem with this when there has been an update to a shipping address. First have the buyer update all of their shipping at dresses on eBay and PayPal. If nothing else have the buyer write the correct address down on a piece of paper take a picture of it and email it through eBay messages. That will work. Make sure that they correct all of their shipping info on their eBay and PayPal accounts. 

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Updating the address after the buyer has paid won’t change what the seller sees.   

My understanding based on what blues have said is that exchanging email addresses after the sale is complete on eBay does not violate any rules.  

[dhbookds]

I agree should be no problem getting the email address thru messages,  and the correspondence should be thru ebay anyway.......

Just for info tho, if you still have the paypal "paid" email and hit reply to it, the customer address will pop up in the TO: line......

[loveyourimagination49]

On mine the buyers name pops up in the To line. Perhaps it’s different on mobile?

[moo*cow*corner]

I've had this exact thing happen, but not in a while.

The email address of the buyer is available in the order details in the Seller Hub. Click on the ebay issued order number. Ebay CS told me it was OK to send a Paypal invoice for re-shipment. I sent the invoice for a service, specifically-- postage for reshipping of purchase <ebay item #> (wrong address). I also put in the terms that I'd wait one week for payment, otherwise I'd refund original purchase price only.

At first, the buyer tried to get me to resend and said they would reimburse me after they got the package. Um... No, I don't think so (shipping was ~$10). Then they said they didn't get the Paypal invoice, so I send a duplicate one. They never paid, so after about 2 weeks, I did refund original purchase price only through the original Paypal payment.

Paypal fees got refunded, but I did end up eating ebay FVF because it wasn't worth my time to call ebay for a small FVF credit.

Never heard a peep from either the buyer or ebay, so it all ended just fine. Relisted, changed out packing slips after the items sold again, and slapped a new label right over the bad one and off they went.

[loveyourimagination49]

There it is. Thanks moo

[hawkwind5454]

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Updating the address after the buyer has paid won’t change what the seller  

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Yes ...I know that. I meant it as to protect the seller once it is re shipped to the correct address. So the buyer can't come back and say that the seller did not ship to the address that was specified on their accounts ( which is actually the incorrect address). It's a prophylactic move, to protect the seller.

[inhawaii]

You can get the buyers email address from the paypal transaction.  Use it to send the buyer a "money request" for the additional postage, then re-send the item. 

[loveyourimagination49]

Where on PayPal is it?

[organicnaturals]

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@loveyourimagination49 wrote:
Where on PayPal is it?

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In PayPal (for me) it says it does not share contact information between eBay buyers and sellers and I must contact the buyer through eBay. 

so does eBay then have a system that it won’t X out the buyers PayPal address in a message if I ask the buyer for it? As if the system recognizes there’s been a sale between myself and the buyer? 

[vintagecraze50]

Buyers email address should be in the sales history. Send a money request through PP for the shipping, using that address. Contact the buyer after you have done that and ask them if they received it. That would prevent the exchange of the address on the messages if that is what you are afraid of.