Best way to handle an item returned to sender by USPS and re-shipping to buyer?

[healthylivinglifestyle]

Hello..I have an item returned by USPS because the buyer moved and didn’t update their shipping address. The buyer still wants it, but it was shipped initially for free to the buyer, at my cost. Ideally I would just ask the buyer to send me another $3 (or whatever the actual cost is) to ship it back out, but it seems there’s no way to do that following eBay’s rules of no exchanges of email addresses to arrange payment information. 
   If I refund the buyer, and he repurchases it, I will have lost the shipping cost for the first attempted delivery. 
   
What do you folks do in this instance? 

thanks!

[loveyourimagination49]

See post 9, it’s listed in the order details. You don’t need to ask the buyer for it.

[moo*cow*corner]

@inhawaii

I just tried to get to email addys on Paypal payments from several different buyers in Paypal itself, and since they took away the Classic View links, I can't do it anymore. Yes, I'm about willing to do anything to avoid new listings today...LOL!

The sales record in the Seller Hub has it.

Or, as previously mentioned, hit reply to the original Paypal payment email to you, and it will show the buyer's email. That works for any format of Paypal payment notification email. I tried for three different formats, and it worked for all of them.

Sending a Money Request is probably easier, but I like to do formal invoices that look nice and professional. I figured that maybe she'd be more likely to actually pay me that way...LOL!!

[ting_a_ling]

Regardless that you offered "free shipping", just meaning that the actual cost of shipping was factored into your price, any rational person realizes that the shipping costs something, that the "free shipping" was only meant as one time, and it is the buyer's fault that the address was undeliverable, the postage paid is now gone and the buyer will need to re-pay it to get the item to the correct address -- not you.

As for the exchange of email addresses, the purpose of the rule is just to prevent circumvention of eBay to perform the transaction offline thereby screwing them out of their due commission.

In your situation, the transaction has already been done and eBay has taken its commission. Nothing should prevent you from now providing your email address in order to rectify the situation by having the customer send you the postage for re-shipping by PayPal.