eBay

this-that-and-then-some · ‎11-05-2018

Are there changes being made to the Best Offer listings? We had a pair of shoes that a Buyer made an offer and we didn't counter-offer before the auction ended. The Buyer was automatically awarded the bid without us accepting. I called Customer Service to see what happened and the Rep told me that if we don't count-offer and the listing ends it goes to the highest offer. As we had free shipping on the shoes we ultimately lost money on the deal. Is this something new and I just haven't been paying attention?

pjcdn2005 · ‎11-05-2018

The rep is confused, it doesn't work that way. Did you go into your listing to see if the "accept offer if more than $xx" was checked off by mistake? If you click on sell similar you'll be able to see how it was set up.

a_c_green · ‎11-05-2018

@this-that-and-then-some wrote:
I called Customer Service to see what happened and the Rep told me that if we don't count-offer and the listing ends it goes to the highest offer.

Nonsense. If that were true, every unbid auction with a Make Offer button would be getting a one-cent offer just before the auction expired. It sounds like that CS rep wa making things up as he went along.

The only way to sell the item via Make Offer is either by you accepting the offer or by you setting an auto-accept price on the item. When eBay sticks a Make Offer button on a listing that they feel is priced too high, I believe they also set an auto-decline on it of 50% or thereabouts, but there is no auto-accept price put on it by them; that would be entirely up to you.

Is it possible that you did a Sell Similar for that item, using a previous listing of yours that had an auto-accept price on it?

I can't find any recent completed listing of yours for shoes, but please post the listing number here if it would help for us to see it.

castlemagicmemories · ‎11-05-2018

That is not how it works. Perhaps you had an auto accept set but didn't realize it.

this-that-and-then-some · ‎11-06-2018

I can't find it either now that I'm looking. To make things worse, the buyer wanted to return, because their feet didn't fit in the shoes, so I just told them to keep them. We didn't have an "auto-accept" offer option, they made the offer and the item ended (a couple of days after they made the offer). That's why I called Customer Service, because it wasn't immediately after they made the offer. The reason I bring this up is because we had an item yesterday that someone made a very low-ball offer 6 minutes before the listing ended and both my wife and I were on top it like bees on honey. She said that she had heard that there were going to be some changes to the Best Offer Option in 2019, but didn't know exact details and was wondering if they had gone into effect early.

awesome-altered-apparel · ‎11-06-2018

Sold items show for 90 days so this pair of shoes was more than 90 days ago?

"I can't find it either now that I'm looking. To make things worse, the buyer wanted to return, because their feet didn't fit in the shoes, so I just told them to keep them. "

awesome-altered-apparel, check out my listings!

a_c_green · ‎11-06-2018

@this-that-and-then-some wrote:
I can't find it either now that I'm looking. To make things worse, the buyer wanted to return, because their feet didn't fit in the shoes, so I just told them to keep them.

Have you tried looking in your Unsold or Ended areas of your Listings folder, in case it got relocated there? It might not show in the Completed or Sold listings that we are able to see, but you may still have it in a Listings folder area that you may not normally visit.