eBay

retro_licious · ‎07-29-2025

I sold this necklace https://ebay.us/m/wkE0Ba and this necklace is what the buyer is returning saying it didn't match description!! Ebay automatically sent him a refund. It is obviously not what i sold him. There doesn't seem to be any recourse for me to dispute this. How could I lose my necklace and the $88+ and not have any recourse?? Please help this is an obvious bait and switch and he gets away with it. I"m a respectable seller and don't sell this kind of garbage. I'm really upset that he gets away with this. Any help would be appreciated

retro_licious · ‎07-31-2025

This is not the condition of the item he received and which he is giving back to me and I should accept

retro_licious · ‎07-31-2025

It could have any mark if you know jewelry this happens which is why I acid test. It came up not 925 so I never stated that. Besides I shouldn't have accept item in damaged and disgusting condition

retro_licious · ‎07-31-2025

Because they have an old one that looks like crap and they wanted a brand new shiny one for free!!

retro_licious · ‎07-31-2025

wasn't given any opportunity to "work it out"

toysaver · ‎07-31-2025

Why did you include this picture in the listing and what does it mean to you?

retro_licious · ‎07-31-2025

I didn't get it back yet, and i didn't have an option ebay automatically approved his return. And why should I accept something (that I don't believe was mine to begin with) in the damaged rusty condition it's in. Why doesn't he return what was sold i would happily accept. But he's stating item not as received. That sold him the russt necklace not the bright shiny new one he received. Clearly he's switching his old crap for my new one

mtgraves7984 · ‎07-31-2025

I didn't get it back yet, and i didn't have an option ebay automatically approved his return.

@retro_licious

Way back when I sold and was TRS with your Returns policy... yes, NAD claims were automatically approved. But by adding a RMA to my Return Preferences, I could manipulate the refund (after the item was marked as 'Delivered' back to me) to a lesser than full amount if it came back devalued/damaged/destroyed. I even used that a couple of times on NAD claims.

ebay.com/rtn/Return/SellerRules

Is that not still how it works? Anyone?

redlinear · ‎07-31-2025

@retro_licious
How is his feedback? Lots or almost none?
What comments has he left for others. Good or lots of Neg?
Your concerns are not alone. MANY MANY sellers come here insisting buyers ripped them off.
There's just as many buyers over on the buyer forums claiming the opposite as well.
But if I buy a saw and it breaks 4hrs later, Yeah, it's getting returned and it's been used...so it's not going to be in the same condition it arrived in.
When it gets back, I'd sure like to see a close-up picture of the clasp again.

powell-collectibles · ‎07-31-2025

@retro_licious wrote:
This is not the condition of the item he received and which he is giving back to me and I should accept

I think that you are ignoring that the item might be different now b/c the buyer was using for scrap. If that's the case, and your listing was absolutely misleading, intentional of not.

I can't relate to buying or selling jewelry. BUT, if I relate to what I do buy (and sometimes sell), I think about LP's. I do buy a fair number of sealed LP's. Some are relatively new, some pretty old. I crack them open - I don't buy to collect. If I buy a sealed LP, and open it up and find that the record is wrong or beat to hell, that item was probably resealed by someone (maybe not the seller). Sure, I'm going to return that item. And when it gets back to the seller, sure, it isn't in the condition it was when it was sent - I've opened it. Wouldn't I still deserve a full refund?

gurlcat · ‎07-31-2025

@retro_licious wrote:
Buyer is clearly not returning the item in the condition in which he purchased it. So I can only get refunded 50%? Not sure why it wouldn't be 100%

The 50% thing is eBay's way of saying "We have no way of knowing who is lying (they literally don't) but since you have a good seller track record and paid for the return, we'll split the refund between both parties."

I once worked at a Mom-n-Pop pet store where they had the same policy for livestock. The customer had to bring the deceased creature of course, and got a 50% refund automatically, whether it was a $2.00 fish or a $2000.00 parrot. I always thought that was pretty brilliant, because there was truly no way to know if the animal was sick before the sale or if the customer killed it with bad husbandry.

aproudparent2010 · ‎07-31-2025

Okay so eBay hasn't refunded them like you stated...they have to send it back for the refund.

aproudparent2010 · ‎07-31-2025

@retro_licious wrote:
I didn't get it back yet, and i didn't have an option ebay automatically approved his return. And why should I accept something (that I don't believe was mine to begin with) in the damaged rusty condition it's in. Why doesn't he return what was sold i would happily accept. But he's stating item not as received. That sold him the russt necklace not the bright shiny new one he received. Clearly he's switching his old crap for my new one

They approved it because you offer 30 days returns

aproudparent2010 · ‎07-31-2025

@retro_licious wrote:
I didn't have an option to deny or anything else for that matter. I only could refund him now before item is sent. Which i did not. Ebay automatically approved his refund

Your screenshot shows he will be refunded when the item comes back...no refund has been done yet

gurlcat · ‎07-31-2025

@schludershots wrote:
Look at the state where their headquarters are located. They run on the principle you can steal less than $900 and its OK.

Looks like you're talking about the minimum dollar amount for a theft to count as a felony. It's actually $950 in California, and that is toward the STRICT end, among the 50 states.

The most lenient state? -Rootin' tootin' "Don't tread on me" Texas. You can steal less than $2500 and its OK.
https://worldpopulationreview.com/state-rankings/felony-theft-amount-by-state

gurlcat · ‎07-31-2025

@aproudparent2010 wrote:
@retro_licious wrote:
I didn't have an option to deny or anything else for that matter. I only could refund him now before item is sent. Which i did not. Ebay automatically approved his refund
Your screenshot shows he will be refunded when the item comes back...no refund has been done yet

I don't know if you've heard about this yet, and I don't know if it's the case with this transaction, but eBay has been rolling out a system of paying for refunds out of their own pocket as soon as the return label gets an acceptance scan, then the seller owes the refund to eBay, payable upon the delivery scan. But if I understand right, it's not automated, like the seller still gets to inspect the item, withhold 50% if they qualify, and (theoretically at least) appeal refunding at all, like if the buyer sent back trash. Of course you know that appeal takes just the right procedure and still may fail.

But anyway, like I said I don't know if that new model was used in this case or not. And when it is used, I don't even know if eBay informs the seller -it's so new, we're not seeing a lot about it here yet.