eBay

gemstatesurplus · ‎03-27-2020

Shout out to all eBay sellers with bad feedback from Unjustified buyers. We all understand that buyers are allowed to leave feedback for any reason whatsoever, however there are criteria that can have them removed. Why is it that an item shipped shows tracking, but is taking the shipper too long to arrive is justification for negative feedback from the buyer? And when you request to have the feedback removed, eBay says that the feedback does not warrant removal? how is it that an item shipped on time but is being held up by the shipper justifies a buyer leaving the seller negative feedback? Is this just another one of eBay buyer protection and sellers be screwed?

annadryl · ‎03-27-2020

In a nutshell... Yes.

gracieallen01 · ‎03-27-2020

I think ebay/CS has been known to tell the seller to choose a more reliable shipping company to avoid such feedback.

And, the seller is responsible for on-time delivery, no matter what time frame anybody tells the buyer.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

coffeebean832 · ‎03-27-2020

17 days past the estimated delivery date is a long time. Why is the package being held up and have you contacted the shipping carrier to see if you can get it moving?

femmefan1946 · ‎03-27-2020

There are some protections in place currently for delays related to the pandemic.

If your item was shipped before then, those probably would not be eligible, but no one can say Yes until you ask.

fern*wood · ‎03-27-2020

Rather than focusing on the feedback right now, maybe try to figure out what happened to the package. Doing that might get your bad feedback removed. What method did you use? What does the tracking show? Has a case been filed yet?

I've gotten bad feedback before---some were not fair and others I deserved. I guess that unites many sellers, but I worry more about losing money and/or disappointing buyers if I can help it.

mtgraves7984 · ‎03-27-2020

@femmefan1946 wrote:
There are some protections in place currently for delays related to the pandemic.
If your item was shipped before then, those probably would not be eligible, but no one can say Yes until you ask.

@femmefan1946… My mama always said, "They can't eat you!" She was so right. Yes, ask when the sky isn't still falling and c/s is available. A neg isn't the end of the world, but a temp neg makes today brand new day!

I also feel that there may be other things down the line (regarding this issue, in particular) besides the earlier 'seller protections' you mentioned. This has been such a learning curve for all...

luckythewinner · ‎03-27-2020

@gemstatesurplus wrote:
Why is it that an item shipped shows tracking, but is taking the shipper too long to arrive is justification for negative feedback from the buyer?

Because the transaction resulted in a negative experience for the buyer.

Feedback is about the buyer's perception of the transaction, not about the seller's ability to "prove" it was not his fault.

dinpavent0 · ‎03-27-2020

I changed my handling time to 10 days from 2 days and I got a neutral because the person didn't receive their item for two weeks. I never wait the 10 days, just did that to cover myself with everything going on if I can't get to post office (my pick up is screwy over here in my area) and if I have something come up I can't help and can't ship in that small time frame, like for instance, I just lost my brother only 34 yrs old unexpectedly and I could not get myself to work or do anything. I was devastated. So I figured best thing to do is change time. Well I got a neutral for it. Surprised I didn't get a negative even tho I have the handling time on there correctly. It sucks cause I had one other person complain and an email last week too, person bought item and I mailed it two days later. I got an email as I was packing the items that was extremely rude and swearing at me wanting to know when the hell I was going to mail their item. Two days !! unbelieveable. I have a 10 day handling time thought it would cover me and I have also had issues with post office. I can ship next day and have had items stuck in limbo for a week or more then show up with no movement with tracking except showing that I sent it out on time. I don't know anymore.

fashunu4eeuh · ‎03-27-2020

Please accept my deepest sympathy in the loss of your precious brother. I have a younger brother in Manhattan with a compromised immune system. Cannot imagine him gone, too devastating. Hang in there, @dinpavent0 .

dogofwar777 · ‎03-27-2020

Once I get a tracking number and I see that the item is going through the postal / UPS system then I do not hold the buyer responsible for anything that happens to it because he / she held up their end of the bargain. It is not their fault USPS or any other shipping service has jacked up people.

dinpavent0 · ‎03-27-2020

Thank you so much @fashunu4eeuh, It has been very hard. Just happened beginning of February. I am the oldest (39 yrs old) and my brothers were twins, 34 yrs old. Just us. My mom is very ill so we just have always been extremely close and I am more like a mom than their older sister. It was so hard losing one, my other brother just seems so lost and my mom is not handling it well. Trying to stay strong for them and my kids who are very close to their uncles. So I really appreciate your kind words. Have a good night.

bbravo65 · ‎03-27-2020

...@dinpavent0

...sending my condolences over the lost of your loved one...may God comfort your family during this difficult time...

gracieallen01 · ‎03-27-2020

My sincere condolences, as well. It is hard loosing a close family member or friend. It is hard, but the pain does ease with time. I'm the last of my family and have been for a number of years, so I can attest to it, from my viewpoint. The pain never goes away, but it lessens as time and life continues. The mind dislikes remembering pain.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

pinksakura2000 · ‎03-28-2020

I am a buyer and also a seller on eBay and I realized that negative feedback can be removed only by the buyer who left it. If you value feedbacks a lot and wanted it removed, you can ask the buyer nicely or offer partial refund, etc. even though you didn't do anything wrong/cannot control shipping time. IMO, we all get **bleep** customers but one or two feedbacks will eventually even out when by the positives later on.