Automatically Send Offers - does it take markdown sales into account?

[wastingtime101]

Hoping somebody that uses "automatically send offers" can definitively answer this question. When a seller enables that setting on seller initiated offers, what happens if the seller puts the item on sale next week?

A - Will eBay auto-send offers during the sale that further discount the already marked down price?

B - Will eBay auto-send offers during the sale based on the non-sale price?

C - Will eBay wait until the sale ends before auto-sending offers?

I have a feeling the answer is scenario A, but would appreciate confirmation from those who use the feature before I answer the seller asking me about it.

I should add, I did read this on the policy page, but do not know if a sale event counts as changing the BIN price, or if only non-temporary changes count. I think it applies to sale events but do not want to make an incorrect assumption.

https://www.ebay.com/help/selling/listings/selling-buy-now/adding-best-offer-listing?id=4144

If you change your item's Buy It Now price, we will update your automatic offer amount. The discount that was set at the time of first sending the offer will be applied to the new Buy It Now price. If you adjust your Buy It Now price so that it's lower than your current automatic offer amount, we'll stop sending offers automatically.

[wastingtime101 · Accepted solution]

I forgot to post this update @robbie31415 @brightlightbookseller. There was discussion about this at eBay Open.

Seller: With automatic SIO, what happens when you put an item in a sale event and there's a new interested buyer? If original price was $30 and it's temporarily on sale for $24, will the SIO % discount come off $30 or $24?

eBay: SIO discount will be on $24. Sale event is the only Discount tool where an SIO or Best Offer will stack on an existing sale. All other discount tools (coupons, volume pricing, shipping discount) the discounts will not stack. Hope this helps answer your question.

Seller: If the SIO is set up before the item is marked down - when the price is $30 - for a % off, then automatic offers are enabled, and later the item is on sale for $24 and the automatic system detects a new interested buyer, you're saying the automatic system will discount the $24 sale price and not the original $30 price when the SIO was initially created?

eBay: SIO is always on the sale price. There is 1 nuance on the automation to avoid the situation you are referring to. When your price is $30 and you set a 20% SIO offer: $24 will be sent to buyers. We will never send an offer lower than $24. So in your example we will not send an offer to the buyer.

But if you had run a sale event and reduced price to $27, then the buyer would get an offer of $24. This offer will only be sent if SIO is at least 5% below the sale price.

[robbie31415]

I don't agree.

From my testing it contradicts what they are saying.

If you use buyer groups part of store to send offers automatically then the % will always be based on the current price. So if it's set at 5% and the item is $10 it will be 5% off 10 if you mark down sales event and drop to $5 then the sale price 5% will be off of $5.

But when you set a % using 'send offers' and then toggle the 'automatic offers'. EBay doesn't record the %.

So if you set 5% at $10 it will record a static value of $9.50.

If you lower the price on a sales event mark the item down to $5 , the offer doesn't change. It stays the recorded $9.50. It does not do 5% off of the current price.

It uses the current price only at creation and records a static value.