Automated Feedback by Ebay

[bill.purvis2012]

This will be very welcomed by sellers. 

Automated Feedback

• Currently, only about one in three buyers chooses to leave feedback, even on successful transactions. 
• Beginning in September, when a seller in the U.S. uses a tracked service, delivers on time, and no issues are reported, eBay will automatically leave positive feedback for the seller.

[Anonymous]

(bait - not biting)

[Anonymous]

Besides, I was giving you a kudo. If you can't see that, feedback is not for you😉

[msha3839]

Well said..many sellers on eBay have no selling and communication skills..selling something irrelevant suddenly makes them important in their own eyes..like I indicated in other post, reading eBay forums entertain me..there is a few smart and knowledgeable posters but most are not..sadly they are permitted to vote🤧…p.s. and the worst part is that they not intelligent enough to learn from mistakes..🍹🧐

[gurlcat]

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@farmalljr wrote:

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 I'll bet you within 30 days, you are going to have droves of sellers complaining about this new policy change and how it's negatively affecting them. I bet there becomes a rash of neutrals that sellers receive, that will not pull down their score, but will upset sellers to no end. But I also predict a rash of more negatives being received, the silent unhappy buyers will become more vocal. 

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I love this bet, and since we don't know what date in September the change will take effect, how about by Halloween?   Now, what is the minimal number of complaining sellers you would call a "drove"?   -Any number you like, it's your wager!    

[jonathanbrightlight]

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@Anonymous wrote:

It's a general question for those in the know. The eBay volunteers apparently know not of what they speak as they are very quiet on this one.

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I don’t know what you’re griping about. It’s a long thread, but I don’t see any eBay volunteers using the term “stellar performance”.

[gurlcat]

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@Anonymous wrote:

It's a general question for those in the know. The eBay volunteers apparently know not of what they speak as they are very quiet on this one.

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Dude, just how bored are you?  You've replied to at least half the posts in this thread, and you really want me to define what stellar performance is?  -It doesn't even take being "in the know" when it comes to feedback.  If a buyer thinks just receiving their item by the predicted end date is stellar performance, then it is.  If they think not receiving a thank-you card in their package is less than stellar performance then it is!  That is why eBay refuses to interfere with any opinion-based feedback comments, because every buyer is entitled to state theirs.   

[Anonymous]

But you are supposed to be the eBay experts here, thus your special designation, Right? You are quick to respond to posters who complain about eBay, but quiet when asked a tough question.

So, given this opportunity to speak with you, I am asking you and your peers: What is 'stellar performance, and who decides it?

[jonathanbrightlight]

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@Anonymous wrote:

But you are supposed to be the eBay experts here, thus your special designation, Right? You are quick to respond to posters who complain about eBay, but quiet when asked a tough question.

So, given this opportunity to speak with you, I am asking you and your peers: What is 'stellar performance, and who decides it?

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No one defines it except whatever person uses the term, because it’s not an official term. Your question is nonsense.

[Anonymous]

Yes, I would like a definition, thanks. I haven't got it yet so I'm still nagging.

If it means that you do what you said you were going to do (pay on time, ship on time etc.) as you state, then I have to assume that the majority of eBayers are providing stellar performance.

[Anonymous]

'And you know, if a low-volume seller IS giving less than stellar performance, maybe they need a little kick in the pants to nudge them into doing better, before they become higher-volume and a broader representation of what buyers should expect when they come to eBay.  I for one don't think that would be a bad thing.'

This, from post 60, is what has prompted me to ask the question. I am wondering what 'a kick in the pants' means. Who makes this kick, and how? What line does a person have to cross to become a 'stellar performer' and avoid the brutality of a kick?

[mr_lincoln]

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@gwenscupboard wrote:

Yeah, it's more like 1 in 10- 15 leave feedback. So far, out of my last 21 completed sales, 5 have left feedback.

I've been selling on here since 2005, sold a bit more than 3400 items but my feedback score doesn't show it.

I do think that "no news (feedback) is good news" so .................... there's that.

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@gwenscupboard 

Thank you for the reply.  Yep, in my opinion it varies with Buyers from various categories.  

[jonathanbrightlight]

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@Anonymous wrote:

'And you know, if a low-volume seller IS giving less than stellar performance, maybe they need a little kick in the pants to nudge them into doing better, before they become higher-volume and a broader representation of what buyers should expect when they come to eBay.  I for one don't think that would be a bad thing.'

This, from post 60, is what has prompted me to ask the question. I am wondering what 'a kick in the pants' means. Who makes this kick, and how? What line does a person have to cross to become a 'stellar performer' and avoid the brutality of a kick?

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I’m aware of why you asked the question. You’re also very aware that none of those are official terms or were said by eBay spokespersons, so I very much doubt the sincerity of your question.

[redlinear]

IMO: Most buyers don't look at anything excpet that feedack Numer (the percentage). 
I do think most buyers do this also.  It gives them some security, they feel less likely to be scammed buying from a seller with 99%   (or whatever number they're comfortable with). 
   Prior to purchase, I'll snoop around in a sellers feedback for a few minutes before I buy.  But, I'm a seller, I've been here forever, I know what buttons are available, and which ones to push to see what.
Everybody in this thread knows this.
MOST buyers don't.  They just quickly check that Number.
       I work hard for my 99+ because I think it gets ME sales instead of somebody with 97%.
When this goes into effect, we all going to have 99+   
Sales advantage for doing better than the competition?  None. We will all be Equal

EBay is now manipulating feedback in order to provide the impression everything's going great...BUY HERE!
This might be good for eBay, but it's not going to be good for reputable sellers.

[mr_lincoln]

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@redlinear wrote:

IMO: Most buyers don't look at anything excpet that feedack Numer (the percentage). 
I do think most buyers do this also.  It gives them some security, they feel less likely to be scammed buying from a seller with 99%   (or whatever number they're comfortable with). 
   Prior to purchase, I'll snoop around in a sellers feedback for a few minutes before I buy.  But, I'm a seller, I've been here forever, I know what buttons are available, and which ones to push to see what.
Everybody in this thread knows this.
MOST buyers don't.  They just quickly check that Number.
       I work hard for my 99+ because I think it gets ME sales instead of somebody with 97%.
When this goes into effect, we all going to have 99+   
Sales advantage for doing better than the competition?  None. We will all be Equal

EBay is now manipulating feedback in order to provide the impression everything's going great...BUY HERE!
This might be good for eBay, but it's not going to be good for reputable sellers.

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@redlinear 

That is an extremely interesting angle to this.  This might also address:

-Casual Buyers who are not even on the venue much and may not even know it is happening LOL.  

-It adjusts for "No new is good news" for Sellers from Buyers who simply do not engage in leaving FB when they get what they expected

[supercharger-parts]

I am not  a fan.  I do not want watered down feedback and I don't want eBay leaving feedback for me.  There are a number of times, like many others, I sometimes do not leave feedback because I don't feel the need to cause an issue for a seller over something that bothered me.   If eBay is going to auto generate feedback for a transaction I would normally not leave feedback for, they are pushing me to leave a neutral or a negative.  I don't want that.

I also don't want to receive eBay generated feedback for my transactions, it will just water it down.  I think it's bad enough that you have to click on multiple things to see feedback, I had not noticed the "sort by" being prepopulated with "most relevant" instead of "most recent" until this week.  

I think if feedback is supposed to mean anything, it should be, immediately viewable when you click on "feedback", sorted in most recent order as the default, and from the people involved, not auto generated.