Auto payment

[sfau]

I sold an item and it said that the buyer wants to continue shopping and there would be an automatic payment on 9/4 - 7 days later.  I packed the item yesterday ready to go today.  There was no payment this morning (9/5) and it now says waiting for payment.  What happened to the auto pay?????  It was a popular item so I would rather relist it sooner than later.... I don't mind waiting a week if people want to shop, but I don't want to wait a week to get ghosted.  Anyone else have this happen?

[jonathanbrightlight]

It's possible their payment method was declined, or is just still processing for some reason.  If it's still in your Awaiting Payment section and not Awaiting Shipment, definitely don't ship it yet.  You could reach out to the customer and ask if if they got any notice about it. If they want the item, I imagine they'd want to make sure they get the payment to go through.