I keep having this problem and I'm at my wit's end. My authentic items ( i purchase at Nordstrom rack, Saks off, Neiman Marcus last call, and sometimes have to sell when return period ends, but I ended up not using the item.) So i know they are authentic! They have tags that i always show in the listing. I have my receipts too.
It's always after a year or two they have been up! It's always the new items.
I can not fix something that I did not do anything wrong on.
It does not seem to come from VERO, but from Ebay itself. Who decides they are not authentic? They allow random people complain about it and they remove it? Competitors?
Any suggestions?
I'm at a point im afraid to list anything . The message states it's a final warning. Before that they removed Moncler jacket that i purchased at Nordstrom. Luckily i found my receipt and was able to just return it to nordstrom. The jacket has been up for more than a year too! So they can strike ANYTIME on ANY ITEM.
The message is below.
Thank you
Hello mezmaridesignercloset,
We had to remove your listing because it didn’t follow our Counterfeit item policy. We don’t allow counterfeit items, replicas, or unauthorized copies.
What activity didn't follow the policy
We removed this item to protect you and your buyers, because we believe it is likely to be counterfeit. To make this decision we consider the details you provided about your item, reports that we receive from brands or members of the community, buyer feedback or the reasons buyers returned the item. Please do not relist this item.
What you need to do next
Items removed for this policy cannot be relisted. Please ensure that your future listings are for authentic items only. For these items, they should be described accurately and completely, so buyers know that it is an authentic item.
What is the policy
- Counterfeit products are illegal and not allowed on eBay. Examples include:
-- Fakes, copies or replicas of brand name items (for example, a shoe with the Nike name or logo that wasn’t made by Nike)
-- Electronics or accessories that use or bear the brand name, logo or trademark of a company that didn’t manufacture the item
-- Bootleg recordings from concerts or other live shows
-- Unauthorized or pirated copies of movies, videos or software
- Listings with photos that hide or blur trademarks are not allowed
- If you’re not certain that your item is authentic, or if an authenticator has been unable to confirm its authenticity, it may not be listed
- We may remove listings if we receive buyer complaints that the item is not authentic. These items may not be relisted
How this affects your account
Because we have sent you an educational notice about this policy previously, we want to give you this final warning.
- Listings that didn't follow this policy have been ended.
- We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).
Listings that don't follow this policy in the future will be ended. In addition, there will be a temporary 3-day restriction placed on your account, and your other listings will be hidden from search during this period. All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
Why we have this policy
This policy prevents the sale of counterfeit items, which are illegal, and could expose sellers to legal risk. Removing them protects sellers and their buyers from buyer protection claims and financial loss.
More information and help
Listings not following policy
255037570604 - $1995 NEW Valentino Stretch Suede Over the Knee Boot BLACK Size 37 7
