eBay

joemygoodsness · ‎11-21-2018

I sold a Used condition guitar earlier this month and the buyer put in a SNAD claim saying that the guitar was not Mint Condition like described.

He proceeded to post microscopic details, photos of the guitar showing light marks (it's a Used condition).

eBay just ruled it in his favor and he took the money.

He then added 19 pounds to the return package (says he will soon explain why in his feedback), after I paid $75.00 to have to shipped directly to a FedEX Print center for further inspection.

My question is would it be better to appeal the case now or after I inspect it with my father-in-law (his guitar) Saturday morning?

southern*sweet*tea · ‎11-21-2018

@joemygoodsness wrote:
Yes ! +19 lbs to the return shipment is a big No-No ! No tampering with the shipment is allowed by any means (positive or negative).

File attached for shipment difference to and from. This is pretty shady to me.

Would the extra "weight" be due to an oversized package? DIM weight with 51 pounds being the billable weight?

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

lunalapin1912 · ‎11-21-2018

On the blue guitar listing, you put down Like New, Mint you didn't put in like mint, almost mint, kinda mint, but mint. Don't over promise.

getitright1234 · ‎11-21-2018

Straight from the listing:

Condition: Used

“Like New, Mint Condition”

robot-hands · ‎11-22-2018

@joemygoodsness wrote:
Mint Condition like described.

Mint is a flavor or smell.

Condition wise it is a subjective, nebulous, impossible, standard.

emerald40 · ‎11-22-2018

All I can add is did this message from buyer saying he added 19 pounds go through ebay email.

If so tomorrow, I would upload it to ebay and then call. Have a notation put in the file. Get preemtive.

In this way if something really strange comes back you will have it on file with them.

jason_incognito · ‎11-22-2018

@joemygoodsness wrote:
The wording is Like Mint Condition, not 100% Mint condition. I know what the word means. Actually, I am challenging that you know what the word means.

Guys, please take a step back and relax. I have held Top-Rated status for well over a Year. I'm not trying to get "one-up" on a paying customer if that is the assumption here. Oh wow! a top rated seller! insert sarcasm. Many of us know this means absolutely nothing. Some of the worst sellers I've ever bought from were "top rated"

The fact of the matter is, this buyer was very hasty to purchase this item. He continued to ask me numerous questions about it even after purchasing it, which shoves every seller the wrong way. Not this seller. He is spending alot of money and I would expect someone spending that kind of money to show concern. Especially from a seller that doesn't sell this kind of stuff...

I snapped close up photos of the guitar in HD and he obviously liked what he saw, just like ALL items I sell for dozens of my other customers. Dozens? This wasn't misleading, the wording and the photos were very clear. But we are going off on tangents. yes, they were clear. It was clear that the item was being represented as being in mnt condition. His beef is that it was wrong and the item was not in mint condition. That is the whole basis for his return. That's not even my original question.

I have seen this many times before and it's someone who hasn't done their research prior to making a big purchase. I have won Buyer's Remorse cases like this in the past. You've sold dozens of items and already had other cases opened against you? as in multiple cases? I'm simply asking at what point have you guys appealed your case because it has been a while for me and I know eBay changes their rules often.

You don't even have the item back yet. What is your plan? to receive it and then try and keep the money? If you get it back, you refund.

The item isn't back yet and you are already in fight mode? It's not like you're here because you got a box of rocks or anything like that..... you have been notified that it is on it's way back. You shipped it for less, maybe he packed it better so that the item would get to you in good condition? I know that I have gotten quite a few things that if i were to have to return them I would pack them way, way better and yes, that would likely cause the shipping to go up.

If you get your item back, in the condition the buyer claims it is in, there's nothing here to be an issue.

"Believe in something, even if it means sacrificing everything" Colin Kaepernick the new face of NIKE

ctoos_17 · ‎11-22-2018

@joemygoodsness wrote:
I'm a bit skeptical of this whole thing. He was supposed to ship it in the same packaging. That's the rule. My photos are crystal clear of the condition which is why I'm erring on the side of caution.

Where do I find this "rule"?

castlemagicmemories · ‎11-22-2018

@getitright1234 wrote:
@joemygoodsness wrote:
The wording is Like Mint Condition, not 100% Mint condition. I know what the word means.

Guys, please take a step back and relax. I have held Top-Rated status for well over a Year. I'm not trying to get "one-up" on a paying customer if that is the assumption here.

The fact of the matter is, this buyer was very hasty to purchase this item. He continued to ask me numerous questions about it even after purchasing it, which shoves every seller the wrong way.

I snapped close up photos of the guitar in HD and he obviously liked what he saw, just like ALL items I sell for dozens of my other customers. This wasn't misleading, the wording and the photos were very clear. But we are going off on tangents. That's not even my original question.

I have seen this many times before and it's someone who hasn't done their research prior to making a big purchase. I have won Buyer's Remorse cases like this in the past. I'm simply asking at what point have you guys appealed your case because it has been a while for me and I know eBay changes their rules often.
Though not necessarily true, some Sellers will tell you without a bit of hesitation: buyers who ask too many questions pre-purchase will be problematic post-purchase. FYI, during Pre-purchase communicaton: look for signs of OCDism among other things.

Make your appeal after you get your box of rocks, .................................I hope this remains a joke!

That's right, and thank you for sharing that. It isn't necessarily true that those who ask a lot of questions pose problems post purchase, although as you say, many sellers would agree with that. Asking those questions may just contribute towards a problem free transaction, however.

sly_kitten2018 · ‎11-22-2018

@ctoos_17 wrote:
@joemygoodsness wrote:
I'm a bit skeptical of this whole thing. He was supposed to ship it in the same packaging. That's the rule. My photos are crystal clear of the condition which is why I'm erring on the side of caution.
Where do I find this "rule"?

It used to be spelled out in the money back guarantee under "when an item is returned to the seller". It said all original packaging must be returned with the item. I always thought that was open to interpretation myself and did not necessarily include the original packing materials. Much of the original language has been trimmed off in ebays attempt to make the site mobile friendly.

**POSTING ID**
***The best advice I've ever received in the community is that if you don't want someone to respond to you, you shouldn't respond to them***

amp_global · ‎11-22-2018

I do hope that all of this ends well for you and that the guitar comes back to you in the exact condition in which you shipped it.

Just a thought, are you sure that the additional 19LB is actual "added weight"?, it could be a dimensional weight quotation, the dimensions on the FedEx label are most odd for a guitar, 47" long, this is oversized by at least 6", 27" wide, again, oversized by 9" (in most cases of guitar construction), the depth is within reason,it could be that the buyer has no idea about dimensional weight and just used the biggest box that he could fibe for damage limitation reasons, right now there appears to be precious little else you can do other than wait for the return, I do hope that you get good news & you simply move on and sell the guitar again.

amp_global · ‎11-22-2018

Find...not fibe!!!,Happy Thanksgiving.

tunicaslot · ‎11-22-2018

@castlemagicmemories wrote:
@getitright1234 wrote:
@castlemagicmemories wrote:
I'm sorry you are in this situation. It's always best to understate the condition of an item. Perfect or Mint can lead to problems. Best for the buyer to be pleasantly surprised, rather than unpleasantly surprised. Some sellers have stated they deliberately down play the condition of items so their buyers get something better than they expect.

Light marks~used condition~not mint.
Light marks created post purchase by the buyer does not mean it wasn't received in as described (mint condition.)

A buyer adding 19 lbs to return shipping packaging implies the buyer is setting the seller up for an unwelcome surprise and that in itself tells me this buyer is up to no good. Bet you anything, in whatever condition the buyer received the item, it will be good enough to have kept the Seller's guitar, and the seller will be forced to enjoy his box of rocks.

OP, I am all in agreement with you video taping your returned item, though eBay might not do a thing about it, it is worth your time to document what you actual get back for other avenues of relief you might find necessary.
We don't know that the light marks were created by the buyer. They may have occurred in transit. However, I will say that that 19 lbs being added to the return shipping does not bode well for the OP, and definitely does not sound good. I hope the OP gets back his item in the condition it was sent.

The OP never accused the buyer of creating the light marks - he said in his opening post:

"He proceeded to post microscopic details, photos of the guitar showing light marks"

He's not placing blame on the buyer.

lacemaker3 · ‎11-22-2018

@southern*sweet*tea wrote:
@joemygoodsness wrote:
Yes ! +19 lbs to the return shipment is a big No-No ! No tampering with the shipment is allowed by any means (positive or negative).

File attached for shipment difference to and from. This is pretty shady to me.
Would the extra "weight" be due to an oversized package? DIM weight with 51 pounds being the billable weight?

According to the Fedex calculator, dimensional weight does apply to a package that size. The actual weight doesn't matter, because the billable weight is 128 pounds.

This seems to be a very large box for a guitar. Maybe he double boxed it, put the original package inside another one, and added packing materials.

https://pages.message.fedex.com/weight_calculator/

castlemagicmemories · ‎11-22-2018

@tunicaslot wrote:
@castlemagicmemories wrote:
@getitright1234 wrote:
@castlemagicmemories wrote:
I'm sorry you are in this situation. It's always best to understate the condition of an item. Perfect or Mint can lead to problems. Best for the buyer to be pleasantly surprised, rather than unpleasantly surprised. Some sellers have stated they deliberately down play the condition of items so their buyers get something better than they expect.

Light marks~used condition~not mint.
Light marks created post purchase by the buyer does not mean it wasn't received in as described (mint condition.)

A buyer adding 19 lbs to return shipping packaging implies the buyer is setting the seller up for an unwelcome surprise and that in itself tells me this buyer is up to no good. Bet you anything, in whatever condition the buyer received the item, it will be good enough to have kept the Seller's guitar, and the seller will be forced to enjoy his box of rocks.

OP, I am all in agreement with you video taping your returned item, though eBay might not do a thing about it, it is worth your time to document what you actual get back for other avenues of relief you might find necessary.
We don't know that the light marks were created by the buyer. They may have occurred in transit. However, I will say that that 19 lbs being added to the return shipping does not bode well for the OP, and definitely does not sound good. I hope the OP gets back his item in the condition it was sent.
The OP never accused the buyer of creating the light marks - he said in his opening post:
"He proceeded to post microscopic details, photos of the guitar showing light marks"

He's not placing blame on the buyer.

Placing blame by inference, in that the buyer posted pictures of light marks, period, and the OP indicates the seller feels it was in the condition he specifies so blame goes somewhere, which would be on the buyer. He doesn't state that maybe it was damaged in shipping indicating that he doesn't think that is the case.

And then Post # 7

in reply to 11-21-2018 04:42:14 PM

Last Edited 11-21-2018 04:42:46 PM

It was mint when it left my hands so he must be fraudulently swapping it with one in lesser condition.

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Message 7 of 43

The OP does state it has light marks, but excuses that as it being a used guitar, but the OP stated in his listing it was mint. The problem seems to be with the buyer, from both the OP and the subsequent posts by the OP. Several other posters agreed with my accessment that it is best to avoid the term, MINT, on used items, so it is strange to see your response to me. Thank you