Attempting to appeal Return case

[joemygoodsness]

I sold a Used condition guitar earlier this month and the buyer put in a SNAD claim saying that the guitar was not Mint Condition like described.  

He proceeded to post microscopic details, photos of the guitar showing light marks (it's a Used condition).

eBay just ruled it in his favor and he took the money.

He then added 19 pounds to the return package (says he will soon explain why in his feedback), after I paid $75.00 to have to shipped directly to a FedEX Print center for further inspection.

My question is would it be better to appeal the case now or after I inspect it with my father-in-law (his guitar) Saturday morning?

[jason_incognito]

when you were selling it, it was in mint unused condition, but now that they want to return it, it's a used guitar?

Which is it? They get to expect to receive what you described, and mint is mint. It is not damaged, not in any way.

[ads*and*ends]

Video footage will not determine eBay's decision at all. They don't watch video footage.

[jason_incognito]

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@joemygoodsness wrote:
Mint condition is subjective at best. There is no official grading scale for it. Nothing that I have confirmed. It's Used because it has been played before. And it's still Mint condition. So no, it doesn't have to be black and white, there is a grey area.

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Yes, there is an official description. It is unblemished.

You can't have it both ways. You cannot sell it in mint condition and then discount damage, saying it is used.

every single definition I just looked up, from the various dictionaries to Wikipedia all place "mint" as being in original unused condition. None of them even suggested a "gray area"

Own your mistake.

Making a video of the "return" will mean nothing, and in the history of eBay, they have NEVER taken a seller's video into any consideration. NONE.

[bubbleman2010]

If you're lucky you'll get back what you sold and only be out the out and back shipping if unlucky you'll just join a large group of other sellers who got ebayed...

[nocoolnamejane]

Mint condition infers that it’s just like when it was “minted” / manufactured.

It’s pretty much impossible to have a used guitar in mint condition, guitars ding so easily. I bought a brand new Fender a couple of weeks ago, I watched the guy at the store take it out of the box and there was a scuff mark on the body from rubbing against the styrofoam...

It’s entirely possible that you shipped a near mint guitar and that the buyer received a blemished one through no making of his own, just a slight movement during shipping...

[castlemagicmemories]

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@jason_incognito wrote:

when you were selling it, it was in mint unused condition, but now that they want to return it, it's a used guitar?

Which is it? They get to expect to receive what you described, and mint is mint. It is not damaged, not in any way.

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That's what I thought, too.  

[castlemagicmemories]

adjective

adjective: mint

1. 1.

   (of an object) in pristine condition; as new.

   "a pair of speakers including stands, mint, $160"

   synonyms: brand new, pristine, perfect, immaculate, unblemished, undamaged, unmarked, unused, first-class, excellent

   "in mint condition"

[castlemagicmemories]

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@joemygoodsness wrote:

It was mint when it left my hands so he must be fraudulently swapping it with one in lesser condition.

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No, it doesn't mean he MUST be fraudulently swapping it with one in lesser condition.  It seems you overstated the condition by calling it "mint".  Mint is pristine, never used, unblemished, etc.

[joemygoodsness]

The wording is Like Mint Condition, not 100% Mint condition.  I know what the word means. 

Guys, please take a step back and relax.  I have held Top-Rated status for well over a Year.  I'm not trying to get "one-up" on a paying customer if that is the assumption here.

The fact of the matter is, this buyer was very hasty to purchase this item.  He continued to ask me numerous questions about it even after purchasing it, which shoves every seller the wrong way.

I snapped close up photos of the guitar in HD and he obviously liked what he saw, just like ALL items I sell for dozens of my other customers.  This wasn't misleading, the wording and the photos were very clear.  But we are going off on tangents.  That's not even my original question.

I have seen this many times before and it's someone who hasn't done their research prior to making a big purchase.  I have won Buyer's Remorse cases like this in the past.  I'm simply asking at what point have you guys appealed your case because it has been a while for me and I know eBay changes their rules often.  

[castlemagicmemories]

My apologies, @joemygoodsness~I'm sure it wasn't anyone's intention to offend you.  It's really semantics here, though~like MInt, not 100% mint is splitting hairs.  I don't think the assumption was that you were trying to get one up on a customer~just that the description was mint when you sold it, but upon receiving pictures of scratches or dings, it was used.  That's all and it struck more than one poster that way.

Now back to your original question. 

[getitright1234]

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@castlemagicmemories wrote:

I'm sorry you are in this situation.  It's always best to understate the condition of an item.  Perfect or Mint can lead to problems.  Best for the buyer to be pleasantly surprised, rather than unpleasantly surprised.  Some sellers have stated they deliberately down play the condition of items so their buyers get something better than they expect.

Light marks~used condition~not mint.

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Light marks created post purchase by the buyer does not mean it wasn't  received in as described (mint condition.)

A buyer adding 19 lbs to return shipping packaging implies the buyer is setting the seller up for an unwelcome surprise and that in itself tells me this buyer is up to no good.   Bet you anything, in whatever condition  the buyer received the item, it will be good enough to have kept the Seller's guitar, and the seller will be forced to enjoy his box of rocks.   

OP,  I am all in agreement with you video taping your returned item, though eBay might not do a thing about it, it is worth your time to document what you actual get back for other avenues of relief you might find necessary.  

[joemygoodsness]

Yes !  +19 lbs to the return shipment is a big No-No !   No tampering with the shipment is allowed by any means (positive or negative).

File attached for shipment difference to and from.  This is pretty shady to me.

[castlemagicmemories]

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@getitright1234 wrote:

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@castlemagicmemories wrote:

I'm sorry you are in this situation.  It's always best to understate the condition of an item.  Perfect or Mint can lead to problems.  Best for the buyer to be pleasantly surprised, rather than unpleasantly surprised.  Some sellers have stated they deliberately down play the condition of items so their buyers get something better than they expect.

Light marks~used condition~not mint.

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Light marks created post purchase by the buyer does not mean it wasn't  received in as described (mint condition.)

A buyer adding 19 lbs to return shipping packaging implies the buyer is setting the seller up for an unwelcome surprise and that in itself tells me this buyer is up to no good.   Bet you anything, in whatever condition  the buyer received the item, it will be good enough to have kept the Seller's guitar, and the seller will be forced to enjoy his box of rocks.   

OP,  I am all in agreement with you video taping your returned item, though eBay might not do a thing about it, it is worth your time to document what you actual get back for other avenues of relief you might find necessary.  

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We don't know that the light marks were created by the buyer.  They may have occurred in transit.  However, I will say that that 19 lbs being added to the return shipping does not bode well for the OP, and definitely does not sound good.  I hope the OP gets back his item in the condition it was sent.

[getitright1234]

Wikipedia:  

Mint condition is an expression used to denote the quality of a pre-owned good as displaying virtually no imperfections and being in pristine condition relative to its original production state. 

[getitright1234]

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@joemygoodsness wrote:

The wording is Like Mint Condition, not 100% Mint condition.  I know what the word means. 

Guys, please take a step back and relax.  I have held Top-Rated status for well over a Year.  I'm not trying to get "one-up" on a paying customer if that is the assumption here.

The fact of the matter is, this buyer was very hasty to purchase this item.  He continued to ask me numerous questions about it even after purchasing it, which shoves every seller the wrong way.

I snapped close up photos of the guitar in HD and he obviously liked what he saw, just like ALL items I sell for dozens of my other customers.  This wasn't misleading, the wording and the photos were very clear.  But we are going off on tangents.  That's not even my original question.

I have seen this many times before and it's someone who hasn't done their research prior to making a big purchase.  I have won Buyer's Remorse cases like this in the past.  I'm simply asking at what point have you guys appealed your case because it has been a while for me and I know eBay changes their rules often.  

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Though not necessarily true,   some Sellers will tell you without a bit of hesitation:  buyers who ask too many questions pre-purchase will be problematic post-purchase.   FYI,  during Pre-purchase communicaton:  look for signs of OCDism among other things. 

Make your appeal after you get your box of rocks, .................................I hope this remains a joke!