Welcome to the World of internet Selling. No Matter Solution you figure out to fix it. they always find a way around it. The Latest with us is Buyers just claiming it was not as Described (NAD) just to get a partial or full refund even though nothing was wrong with the item. I guess enough vendors do refund to make this a Popular scam.
We had to Resort to insisting the item is Returned instead of Just refunding or settling with an offer. This cut down on some. Unfortunately, we eat the Cost of the Full refund including their Shipping cost as well as the return cost. but once we started that the buyers in about 20 percent of the cases just let the claim expire. And if you do receive the items back and they are genuinely not yours you can deduct I believe up to 50 percent. Not good and they can still give you a Negative for not refunding in full
Just had it happen recently with a Pair of Boots that was filed as a NAD return 2 Days after we had sent it and the day, they Received it. we insisted on them sending us Photographic evidence (which I don't think eBay requires). When they sent the photos you could clearly see it was the same size the same Manufacture everything but basically a pair of trashed boots, they were claiming we sent them. in our shipping room we have three Full time CCD Cameras Videoing the Girls to prevent theft etcetera. and had the video which showed what we sent, and no way could it become them in 2 days. When eBay saw it, they reported the buyer. Amazingly this buyer let the claim expire
Here's a Few other suggestions I'm Not Sure is The Grading Companies still use this old tried and true method, but they did at one time to stop collectors from resubmitting already Certified Graded Cards and Items. They used to put the Security ink only visible under UV lamp with the cert number in a spot that didn't damage the card and that no one knew about it was a big secret for a long time until some Dealers started Complaining. Hopefully if they still use this the sellers will not spread this trick.
Gem Companies when to laser inscribing a cert number on the very thin girdle of the stones only able to read under microscope of other magnifications.
I can think of others but unfortunately there is nothing we as Sellers going to do to be able to stop theft and eBay is going to rule in the Buyers favor 90 percent of the time or more. We had to just settle that even if we just sold from a Brick-and-Mortar store, you're going to have a Percentage of theft and scams hopefully you can figure out some way of preventing some of it. Good Luck we are all Going through it.
