Thanks for the reply and info Nate. @ship_like_a_pro
One final clarification so that we can understand, and have reasoned arguments to better deal with USPS clerks who might refuse First Class Package Return Service (FCPRS) labels over 1lb (or even 13oz):
eBay then is using Merchandise Return Service, issues specific return service labels (First Class Pkg Return Service, Priority Mail Return Service based on listing original weight or shipping service used) under that Merchandise Return Service umbrella, and then is billed accordingly for services rendered by USPS?
ie: When a buyer is issued a First Class Package Return Service label and uses it to ship a 10lb item back, eBay would be billed for a 10 lb Priority Mail Return Service shipment? (in other words, it isn't that eBay has some special agreement to use FCPRS labels for over 16oz, but that the Merchandise Return Service product allows for that shipment to be billed as a PMRS shipment?)
Mostly trying to figure out what the real weight and size limits for First Class Package Return Service are.
@fa_8305 wrote:
@remote_controls_and_more wrote:Also all my returns always have a first class return service label on them no matter the weight and packaging of the return.
The last line at the bottom ^^ of the eBay-issued USPS First-Class Package Return Service label page states 70 pounds.
Its interesting... when I looked at the USPS site... they have a First Class return Service and also a Priority Mail Return Service. First class says up to 15.99 lbs and Priority Mail up to 70 lbs. It kinda looks like the system is generating the wrong label unless eBay has a deal with USPS to use 1st class rates for all packages up to 70 lbs.
@berserkerplanet wrote:Thanks for the reply and info Nate. @ship_like_a_pro
One final clarification so that we can understand, and have reasoned arguments to better deal with USPS clerks who might refuse First Class Package Return Service (FCPRS) labels over 1lb (or even 13oz):
eBay then is using Merchandise Return Service, issues specific return service labels (First Class Pkg Return Service, Priority Mail Return Service based on listing original weight or shipping service used) under that Merchandise Return Service umbrella, and then is billed accordingly for services rendered by USPS?
ie: When a buyer is issued a First Class Package Return Service label and uses it to ship a 10lb item back, eBay would be billed for a 10 lb Priority Mail Return Service shipment? (in other words, it isn't that eBay has some special agreement to use FCPRS labels for over 16oz, but that the Merchandise Return Service product allows for that shipment to be billed as a PMRS shipment?)
Mostly trying to figure out what the real weight and size limits for First Class Package Return Service are.
I'm not even sure why USPS offers a first class package service as a different allegedly slower service. I've sent hundreds of packages USPS First Class Package Service and they got there in the same amount of time as Priority Mail, probably because they're being shipped on the same trucks/planes. I wonder if others have tracked their delivery times and had a similar experience?
@beardedbovine wrote:
brian@ebay wrote:
Hi @hubsnyc , based on the information you've provided in this thread, I am not able to overturn this decision. You told the buyer, "to ship it to me at their expense." Sellers are responsible for return shipping costs when a buyer opens a Not As Described return. While definitely frustrating, if the package is returned to the buyer because the shipping carrier makes a mistake or the return shipping is insufficient then the seller would need to rearrange and pay for return shipping for the buyer.
In regard to the problem with the return label, the return flow will use an eBay label for domestic returns by default. While the experience you've described in this thread is definitely uncommon, you do have the option of providing buyers a return label yourself if you find the default return shipping method and/or carrier isn't meeting your needs. If a seller prefers to use another shipping method or shipping carrier, they can set up the RMA feature in their returns settings.
Hi brian@ebay. If an eBay return label is used and USPS incorrectly sends a package back to the buyer because a clerk didn't understand the return service guidelines... as in the OP's case... but the seller chooses to issue a 2nd prepaid label to the buyer so they can re-ship, would a seller have grounds to appeal to eBay for a credit of the 1st eBay-generated return label?
Hi @beardedbovine, I'm happy to clarify! A refund wouldn't be issued in situations where a shipping carrier makes a mistake, even if the seller pays for a second return label. This is also true for return labels printed through the return flow on eBay.
