@itsjustasprain wrote:
@hillbillymedia wrote:
@jason_incognito wrote:
@hillbillymedia wrote:
@jason_incognito wrote:
It would have never dawned on me that there wouldn't be a power cord. I would have expected it.
modem only would to me be the modem/ router, or saying there is no cables.
In the end, I think this is EXACTLY the type of case that eBay creates their policies for.
Are you saying that after you read the OP`s ad and looked at the pictures you would have still expected it to come with the power cord?
Yes, that is exactly what I am saying.
and I concluded the exact opposite. Strange how that works. I guess I`ll never understand how 2 people can look at something and interput the same simple thing completly opposite each other. It is what it is.
Yes - like the seller thinking one thing and the buyer thinking the other - which is how we got here.
Sorry if i missed it because i tried to read the whole thread and i dont see if the OP ever explained if it was tested with the power supply that it uses. If it was then why wasnt the power supply included? They dont have much any value themselves. Its just a real pain to replace one with the right one if the orignal one dies.
Last time our modem power supply fried out the cable company swapped the whole box for a free new one and shipped it free because they said they dont stock the power supplies separate. I thought that was kind of a waste but they covered all the costs and took the old box back. Maybe thats how this modem ended up on Ebay? The modem may be fine but without the right power supply for it the buyer wont be able to use it.
I get the arguments about other cables not included either but those are all dime store stuff. This isnt just missing a power cord like an old computer might and where you could just pull a spare cord out of your basement. This needs its own power supply. Thats a pretty important piece to leave out. Gambling that the buyer is going to have just the right one sitting around is a big risk and you lost the gamble. I would of at least put in the description which supply it needs.
Oh yes - and i wouldnt buy a cellphone wihout a charger or cable either. That just screams stolen or lost and found phone to me. I know people dont go around stealing modems or accedently losing them but the fact is this isnt going to be working until one key outside part is found and plugged into it - not just a power cord.
Seller can't read buyer's mind to know what buyer had in mind when they purchased the item. Buyer may well have had a power supply to use. Buyer may have had the same modem where the modem died, but the PSU was still good. Its not really a gamble, 12VDC barrel connector PSUs are a "dime a dozen". In fact, they are so common, I've just purchased a lot of 5 to have on hand for used items I purchased that had no PSU. Thats right - I purchase used items that don't have a PSU, and I am sure others do, too.
I have bought many used cell phones and none of them ever had the charger. All of them were IMEI checked and none of them were ever reported stolen, either. People lose cell phone chargers all the time. This is exactly why nearly every dept store, grocery store, cell phone store, convenience store, etc carries cell phone chargers right on the counter by the cash register.
But still, I notice on these boards, every time I make a point, nobody cares to actually address the point I've made. Is the working cell phone without a charger sold as used SNAD?
Listings here are a contract. Anyone who's ever signed a contract(everyone) would know that if its not in the contract, its not included. Even eBay's condition descriptions don't say anything about "must include all original parts and accessories" of "must include AC adapters and/or power cords". There is a competitor who does this, but thats not whats stated in the public facing policy, here.
BTW: I went through this exact situation, even getting to executive support where it was revealed to me, internally, if the CSR feels that the cord should have been included, they *may* grant the SNAD. However, when I pointed out that this was not stated anywhere in the user agreement or in any public facing documentation I could be legally held accountable for, eBay refunded my money.
My advice: Next time around, either specifically state what is or is not included, or just get your hands on a PSU before selling. It just avoids aggravation. I've added a boilerplate to my listings that says something along the lines of "all parts, accessories, or other items not included in the listing photos or description are not included in the sale".
The upside: Addition of this text seems to have cut down siginificantly on my partial refund/SNAD scammers. There are people who are going around looking for loopholes like this and attempting to exploit them.
