eBay

3brothersdeals · ‎11-11-2018

I'm looking for a Peloton cycle.

The name Peloton is pretty unique so I typed in peloton under all categories. I figured I'd get all of the peloton cycle, peloton bike, shoes etc.

Try it and watch the AI magic (I'm using Chrome.)

everything-from-trinkets-to-treasures · ‎11-12-2018

Too add you cannot say what anyone else is seeing or that they are just merely doing something wrong because now part of the search is and has been "personalized" and I use that term lightly because of the AI technology.
There have also been searches, using exact terms that come up with zero results too many times to count that have been reported by both buyers and sellers.....and in several instances I have had even witnessed by ebay when I call in to have a supervisor look to have a viable witness when filing reports.

everything-from-trinkets-to-treasures · ‎11-12-2018

@patd3283 wrote:
Would it be helpful if ebay had an a pop-up box from time to time with helpful search tips such as the use of " " and - (which does not work very well.
Patd

Except for the fact too many people use pop up blockers now and for some time becaue they don't want the constant pop ups...and search should not need to come with an instruction manual. It is easier and quicker and less annoying for buyers to go to another site....and many have and do. And an instruction manual would not mean they will be shown what they are looking for or that they want.

jeweloftheheart · ‎11-12-2018

Same exact problem here. Changed it to pelton.

sharingtheland · ‎11-12-2018

When I tried peloton cycle, I got Peloton (spelled correctly) Storm Trooper socks.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

gdiesel70 · ‎11-12-2018

@everything-from-trinkets-to-treasures wrote:
@coolections wrote:
@everything-from-trinkets-to-treasures wrote:
Yes search frequently does that among a lot of other wacked things but the other thing to consider is not everyone gets the same results as you or sees the same results as you...also because of the AI technology making it in part a "personalized experience".

Some responders also keep forgetting about this part of searches when looking for OP's now when they can see things and others cannot or cannot see things others can. 😉

@everything-from-trinkets-to-treasures
Not true. When you click "all" categories we all see all the stuff. It may be in a different order when using best match but Ebay is not hiding your stuff.
OP needs to be more specific when searching is all. It is like that on almost all sites on the internet. If the OP wants a bike type bike, if the OP wants a cycle type cycle, if the OP wants shoes type shoes. No matter what the results under the initial heading it always gives you more options including other spellings. On the left of the screen it has excellent ways of even narrowing it down farther. Most buyers figure it out real quick, some take longer, and very few bail as the OP suggests.

I am fairly sure all of here know how to use search but
Please provide the stats of how many buyers figure it out, how many take longer and how many bail. I would love to see those numbers because as of now I do not think any of that info is public knowledge or that ebay has given anyone those numbers at all and I am guessing you do not know those numbers let alone have info on every buyer that searches here. Best I can tell it is an unsupported statement and a guess at best.
But I would love it if you actually had those numbers to share. I am guessing the others would as well.
You are also ignoring the AI technology which plays a role beyond what is just typed into a search.

1. 50%

2. 59 seconds

3. 3 seconds to win or lose that buyer.

(General web user behavior numbers not eBay's.)

This is based on user testing, user psychology, eye-tracking, heat maps and studying how different user personas (age, color blind, dyslexic, less tech-savvy, elderly, cat owners, millennials, coffee lovers, education levels, etc.) interact with a website and the pain-points which cause them to leave. This information is then used to restructure architecture of a website so that it's more user-intuitive, with the goal of increased conversions.

Their search needs to refine latent semantics (LSI keywords) same/similar

User types in "indoor fitness cycle"

The results should display "stationary cycle, exercise bike, indoor bicycle".

iart · ‎11-12-2018

I think this is kind of recent. One of the areas where ebay used to beat the River site was with their search engine. When I search on that other site I usually get dozens of items I have absolutely zero interest in.

So, what did ebay do? They changed their search engine to be more like the River's.

We rely on key words to attract customers. This is a serious problem for us.

treasure.hunter.d · ‎11-12-2018

@smileytown18 wrote:
@everything-from-trinkets-to-treasures wrote:
Yes search frequently does that but the other thing to consider is not every gets the same results as you...also because of the AI technology making it in part a "personalized experience"
Well I search for fitness reated items often, maybe that's why I got it on the first try.

You get some correct ones if you just hit return after typing peloton but the question is did search change your query term to "Pelton" like it did mine and many others as well? You can always lock the word inside quotes but your average buyer isn't going to either know or bother doing that. The search query should not be changed in that fashion under any circumstances. if you typo it can offer a correction for you to decide on if you would like to change it but to hijack the search like that is retarded and shouldn't be happening!

everything-from-trinkets-to-treasures · ‎11-12-2018

@treasure.hunter.d wrote:
@smileytown18 wrote:
@everything-from-trinkets-to-treasures wrote:
Yes search frequently does that but the other thing to consider is not every gets the same results as you...also because of the AI technology making it in part a "personalized experience"
Well I search for fitness reated items often, maybe that's why I got it on the first try.
You get some correct ones if you just hit return after typing peloton but the question is did search change your query term to "Pelton" like it did mine and many others as well? You can always lock the word inside quotes but your average buyer isn't going to either know or bother doing that. The search query should not be changed in that fashion under any circumstances. if you typo it can offer a correction for you to decide on if you would like to change it but to hijack the search like that is retarded and shouldn't be happening!

In fact, there is also another consideration....if people are using moblie devices then there is a good probablity they are also using voice to search and not typing in a darn thing. I even use that with the laptop occasionally.
Either way buyers are not going to sit around arguing with ebay search or begging it to show what they want to see or jumping through ebay hoops. Much easier to go elsewhere type in what you want to to be shown it.
It is not like "most" things on ebay are one of a kind and can only be found here.
Just because ebay has trained sellers to jump through hoops doesn't mean buyers have to tolerate it at all.

And even if you can sort of get it to work....not everything show up there anyway and you will also find some other items down lower where ebay shows results with less words mixed in with a bunch of unreated stuff...instead if in the results for the actual search

everything-from-trinkets-to-treasures · ‎11-12-2018

But yes ebay has been known to not only change words buyers type into searches but will also change the category as well.
I just went through that like a week ago. Search was set to "all" when submitted and on the results page it was changed to a specific category not of my choosing.

At the end of the day ebay and no matter how you want to call it...ebay is NOT always showing buyers what they type into the box, which is what they want to see. They do a number of things to interfere which isn't helping anyone buyers or sellers.

escuintla · ‎11-12-2018

I did get almost immediately 7 results.

And, I am a witness to the stupidity of the searching engine on Ebay. I can't do a good research if the item I am trying to find its value on Ebay gets its name changed to whatever they think it is, some times taking off an a or an o.

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If you haven't paid for your item, you're a winning bidder, not a buyer!
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