eBay

acambisi1 · ‎12-14-2017

I have been an Ebay member for a long time and purchase things way more than I ever sold anything. I am recently divorced and tried to sell the engagement ring via craigslist and that was a horrible experience.

Eventually, I thought I would try Ebay. After getting the ring apraised and my documents in order I listed the ring for $1500 with free shipping. Someone bid on it and it ended up selling. After a week of waiting, I was finally paid and I shipped USPS Priority with Tracking the next day (Dec 1, 2017).

On Dec 13 2017 the tracking number showed delivered at the buyers address. Later on, the buyer emailed me and stated that they did not receive the package. I told them the tracking number said it was delivered and to contact USPS, the police, and check with neighbors.

Today, I received an email from Ebay stating the buyer filed a complaint that they did not get the package because I did not use signature confirmation. My Paypal is negative $1500 now because of Ebay.

Is there anything I can do? I have uploaded the tracking number into the complaint. I was unaware of any policy that required me to use signature confirmation. I went with free shipping because when I was creating my post, that's what was suggested to use.

I feel that I am being scammed because this person must have clearly saw that I did not have signature confirmation on my listing and now it seems that I am out my ring and the money. It is a total loss for me and I am worst off than I started.

Please help with anything you may know on how to fight this.

gramophone-georg · ‎12-14-2017

@thallidguy wrote:
@acambisi1 wrote:
It is amazing that Ebay doesn't require Signature Confirmation when you create your listing and the starting bid is $750 or more. Where is the seller protection there? Not everyone sells things all the time and it's impossible to know all the rules, especially one that significant. I am stunned that Ebay allows this to happen to people. I am officially done with Ebay for this reason. With the technology we have now, you would think there would be a warning that does not let you go further when creating the listing to ensure you have SC.

I guess it will be a good Christmas for that buyer.
The Sig Conf requirement is actually spelled out in the Money Back Guarantee, which is something that every buyer should be familiar with.

OP's buyer certainly was!

Chaos is NOT an "industry standard".

gramophone-georg · ‎12-14-2017

@max39666 wrote:

Sorry to hear this happen to you---many new sellers never take the time to read the requirements for selling high valued items--they only see the " how easy it is to make money selling on this site.

Having a required reading of selling policy which would include sig requirements for high valued items should be a enforced policy and not just a policy of words that ends in "were sorry" nothing we can do by CS

How hard could it possibly be to automatically program signature confirmation or have a popup show up on every item that sells for $750 or more warning the seller that they are not protected without it?

Chaos is NOT an "industry standard".

ersatz_sobriquet · ‎12-14-2017

@gramophone-georg wrote:
OP's buyer certainly was!

Yep. Feeling the anger for the OP. Wish ebay did more to educate new sellers on this stuff, at least new sellers need to come here FIRST. Never call CS, come here where sellers are who know every scammers angle in the book.

gramophone-georg · ‎12-14-2017

@ersatz_sobriquet wrote:
@gramophone-georg wrote:
OP's buyer certainly was!
Yep. Feeling the anger for the OP. Wish ebay did more to educate new sellers on this stuff, at least new sellers need to come here FIRST. Never call CS, come here where sellers are who know every scammers angle in the book.

Again, no education needed; simply some kindergarten level programming. It's just criminal that eBay doesn't provide that in these cases.

Chaos is NOT an "industry standard".

missjen831 · ‎12-14-2017

Before you contact the police, I would contact the PO and get confirmation via their GPS info that the package was delivered to the buyers address.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

bubbleman2010 · ‎12-14-2017

Whenever a high value claim is opened first thing ebay should do is call the phone thats registered to the buyer. When they get this number is no longer in service then deny the claim due to improper contact info. The vast majority will never file a paypal claim that puts to big a spotlight on them...

ersatz_sobriquet · ‎12-14-2017

Ebay should do something! To treat higher value claims the same as $5 items just isn't right.

castlemagicmemories · ‎12-14-2017

OP, sorry this happened to you. I truly wish you had consulted the Board before you decided to list this item.

Paypal and Ebay requires signature confirmation on items of $750.00 or more.

castlemagicmemories · ‎12-14-2017

@acambisi1 wrote:
Do I contact my local PD or the local PD where the buyer lives?

Where the buyer lives.

beyondfab · ‎12-14-2017

centexcompsvcs · ‎12-15-2017

“On Dec 13 2017 the tracking number showed delivered at the buyers address. Later on, the buyer emailed me and stated that they did not receive the package. “

“Today, I received an email from Ebay stating the buyer filed a complaint that they did not get the package because I did not use signature confirmation.”

Call the buyer's local Post Office (you can find the number on the USPS website) and explain the issue to them and ask how to open an investigation. As someone else mentioned, inquire about the specific GPS location of the delivery, if that is available. Was it left in the mailbox, on the porch etc. Any information that they can offer will be helpful.

Regardless of the value of the package, signature or no signature, the package was sent via USPS Priority mail service and was scanned and tracked with final delivery confirmation to the buyer’s address.

Because a signature confirmation was not requested, does not automatically mean that the buyer did not receive the package. Someone at that residence received the package. Frankly, I find it crazy that PayPal just ignored the tracking information and reversed the payment so quickly.

I strongly encourage you to make a fraud/theft complaint with the USPS. Here is the link: https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. They take these incidents very seriously and they will investigate.

sam9876 · ‎12-15-2017

" Someone at that residence received the package."

Could it have been stolen out of the mailbox?

" Frankly, I find it crazy that PayPal just ignored the tracking information and reversed the payment so quickly."

There was no Signature Confirmation, so it was an easy decision.

d-k_treasures · ‎12-15-2017

@gramophone-georg wrote:
@max39666 wrote:
Sorry to hear this happen to you---many new sellers never take the time to read the requirements for selling high valued items--they only see the " how easy it is to make money selling on this site.

Having a required reading of selling policy which would include sig requirements for high valued items should be a enforced policy and not just a policy of words that ends in "were sorry" nothing we can do by CS
@max39666 wrote:
Sorry to hear this happen to you---many new sellers never take the time to read the requirements for selling high valued items--they only see the " how easy it is to make money selling on this site.

Having a required reading of selling policy which would include sig requirements for high valued items should be a enforced policy and not just a policy of words that ends in "were sorry" nothing we can do by CS
How hard could it possibly be to automatically program signature confirmation or have a popup show up on every item that sells for $750 or more warning the seller that they are not protected without it?

It's ~~easier~~ better for ebay to keep the 75.00-750.00 fees on items 750.00 or over.

_____________________________
"Nothing is obvious to the oblivious"

femmefan1946 · ‎12-15-2017

I was unaware of any policy that required me to use signature confirmation. I went with free shipping

Free Shipping isn't the problem. It's a sensible policy on high value items. You just put the price of the shipping into the asking price.

But because you did not use Signature Confirmation, eBay will not cover your loss.

Now.

Phone the postmaster at the post office that services your buyer's address and report the theft.

Because the buyer might just possibly be the victim of "porch theft". Be sure to tell the PM the value of the shipment.

Start an insurance claim.

You might, after starting the claim, contact the buyer and give him the number of the claim and ask him to cooperate with the Postal Inspectors when they call.

It's surprising how often items are found when the Postal Inspectors are mentioned.

Also phone the buyer's local police department, and give them the number of the postal claim and of the police report you are going to file at your own local police department.

You could if you wish, ask the buyer to cooperate with his local police as well.

And check to see if, in addition to any postal insurance you might have, you can claim on your household policy.

If you can talk to women officials when filing your reports, you may find you get a more sympathetic hearing. It probably won't hurt anyway.