eBay

donna-1979 · ‎11-01-2018

Hi I’m looking for some advice, I sold an item a month ago it was paid for straight away and I dispatched the morning after. This morning the postman returned the item with a sticker saying it wasn’t collected from the post office. What I want to know is where do I go from here? I have had no contact from the buyer either.

dhbookds · ‎11-01-2018

You are in the UK.....probably best if you ask on that board as there may be differing rules/proceedures there........

helloandgoodmorning · ‎11-01-2018

Looks like another poster directed to the .com boards from the .co.uk help pages alan@ebay

Good night and good luck

jpc_dealings_llc · ‎11-01-2018

I would open the package, re-pack and include a handwritten letter explaining what has happened and express that you are sorry. I would also sent them a message thru ebay stating the same thing you wrote in the letter. this way you have a paper trail so they cant come back and make false claims aganist you about not shipping, not recieving etc. Keep good records and keep reciepts with proof of shipping. If the same thing happens again contact ebay support. Ebay is always looking out for the buyer first (despite what they might say) so have your records ready when or if you call. Good Luck!!

dhbookds · ‎11-01-2018

@jpc_dealings_llc

why would you resend it, without direction from the buyer, if they never went to get the package in the first place? A note does no good if they don't open the package?

siamdao · ‎11-01-2018

Best to await for new information from the buyer. It could be any number of reasons why it wasn't picked up and speculating won't get you anywhere. Send a polite message, wait a couple days, if no response send another polite message. Include photos of the label(s) and any other relevant information that shows it was returned to you.

donna-1979 · ‎11-01-2018

The parcel was a signed for package anyway so I already uploaded the tracking when first sent

jpc_dealings_llc · ‎11-01-2018

just trying to help and offer the best customer service as possible. Do all you can so the buyer has no chance at a claim.

donna-1979 · ‎11-01-2018

I understand what you are saying. If I don’t hear back from them am I ok to relist my items?

bonjourami · ‎11-01-2018

Have you pulled the buyers contact info for a phone number?

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

pburn · ‎11-01-2018

Why would you call a blue into this thread?

turquoisetulips · ‎11-01-2018

@donna-1979 wrote:
Hi I’m looking for some advice, I sold an item a month ago it was paid for straight away and I dispatched the morning after. This morning the postman returned the item with a sticker saying it wasn’t collected from the post office. What I want to know is where do I go from here? I have had no contact from the buyer either.

I think I would try and contact the buyer again . It could be that they've been unable to get to the post office for any of a variety of reasons . However if after two more or so attempts with no response ,, I'd send a full refund with an explanation to the buyer and then go ahead and relist the item . Tulips