mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@properthreadz wrote:Never have I stated that I'm a below standard seller. I'm always either top rated or above standard. Odd that they aren't out to "get more money" but yet they have implemented "ads" a.k.a. more fees in the recent...hmm
Check your Seller Dashboard
https://sellerstandards.ebay.com/dashboard?region=US
Promoted listings is a tool sellers can decide to use or not. It is an option. However Below Standard sellers can't use the program.
Ebay is a for profit corporation. They aren't here to just give their services away to those that would like to use them. Like any other similar corporation, there are various tools that a seller can use that have fees associated with them and then there are other tools that there are no extra costs to the seller for.
We are ALL here to make a profit. Ebay AND Sellers.
You are NOT currently TRS. That happens when you fall Below Standard and or fall into trouble with the Service Metrics. I'm not trying to be harsh with you in any way. You do however need to understand and accept your current status in order to correct it and move forward. I've given you some ideas in previous posts that can help you to work out of your current situation and out of this additional fee. You can choose to take that advise or throw it out the window because you don't believe you have an issue that it does appear that you have.
The OP needs to look at their Seller Dashboard. It is likely they are Below Standard considering their issues with the Service Metrics, many of those Service Metric issues may have caused Defects.
I am speaking in regards to the listed specifics below as you can see my seller dashboard shows I'm "above standard". The service metrics with INAD's is at exactly 10 which is 1.67%.
The Dashboard pic @properthreadz , thank you for the info. I notice that the Dashboard info is from June 20th, which might be different on the July 20th eval.
You may not be aware, it is public information is you are TRS or not. Anyone can see that when viewing your feedback page. Currently yours does not say you are TRS.
And as you are more aware than anyone else, you are in the Very High range on the Service Metrics, so you are eligible for the penalty fee.
One thing to keep in mind that in the Service Metrics, you can have different stats for the different categories you sell in. What you have provided is in one category, so right now anything you sell in the Clothing category would carry the 5% fee. Don't forget to check your other categories and see how they are doing so you know.
@properthreadz wrote:I'm not trying to be rude in anyway by saying this but you have sold 55 items in the past 3 months. I on the other hand have sold 598. This makes the likelihood of at least a few of those individuals mislabeling cases more common.
You may not be trying to be rude, but you are trying to dismiss what I'm explaining to you.
If stats are important to you, we can compare stats. I don't usually get involved in this petty stuff, but it seems important to you.
If you view my listings, I sell a lot of variation listings. Ebay does NOT account for multiple sales at one time on a multiple listing accurately in the Sold items. They never have. I could sell 10 items to one buyer and it would show up as one sale and even sometimes none. Still I don't have 600 sales in the last 90ish day like you, but you certainly beat me there for sales on this site. [I sell on multiple sites]
In your selling history on this account you have sold 7.3 K items in your selling career here on Ebay.
I've sold 47k in my selling career on Ebay.
You have 2,194 feedback as a seller.
I have 31,936 feedback as a seller.
You likely have a similar issue that many sellers have. Most buyers don't leave feedback for sellers anymore. For me, it is only about 25%.
But ultimately you are correct. I do not sell as many things on Ebay currently as you do. Years ago I did, but not for a long time. Many reasons for that, but mostly personal ones. However Ebay is not my largest site for sales currently and hasn't been for a long time.
@pjcdn2005 wrote:I understand what you are saying but I haven't ever heard of a seller becoming below standard unless they had maxed out on defects. Afaik a high amount of nad's are not considered a defect. But, I guess one never knows for sure on eBay.
According to the op's dashboard it does look as if they are still above standard and won't be below standard this month either.
That would depend on the outcome of the Inad. Did the seller take care of it, or did Ebay have to step in? We don't have that information for the OP. The OP says they are TRS, but it doesn't show on their Feedback Page. The stats they just posted a couple posts up thread are from June. So it appears something happened in the July eval.
I take care of all of my customers on my own. I never let Ebay step in to help.
I never said or implied that you don't take care of your customers. This statement tells me you don't understand how the Service Metrics work. For Return Requests to count in your Service Metrics, the outcome of the Request does not matter. The mere fact a buyer filed one is what the SM uses. The only exception to that is properly filed Buyer Remorse returns are not considered in the SM.
Also, not sure if you can see, but it shows June July and August on that chart.
You are absolutely correct, I did miss that, sorry.
I understand that I am not top rated seller for this month based on late shipment by .01, but that does not make me below standard, which you were trying to say.
That would mean your late shipment Defect rate was over 3%. Was it 3.01%, is that what you are saying, or am I misunderstanding what you posted.
You are however correct that problems in the Service Metrics do not necessarily cause your account to fall below standard, I was wrong on that. When a seller has issues in the SM, it is category specific. So that doesn't mean that in every category the seller sells in that they have SM issues. Yours is in Clothing per the screenshot you gave.
I also understand yes this is my issue to fix but at the same point in time when people open up fraudulent cases that are incorrectly labeled it affects sellers after they sell a lot of items regardless. Especially when that number is 10 or more, you are subject to be charged under service metrics not as described.
I have never disagreed about this. Ebay says they have this kind of think accounted for in the calculation they use, but still I don't like how the SM compares this, especially when they don't even tell us who these "peers" we are being compared to. We just have to trust they have it correct.
