@g00dminute
...delivery is not possible on customer address so I cancel the order and refunded the amount to the buyer. But the thing is customer add a bad review on my profile even though his amount is refunded to him and after that my account is under restriction....
If your account is under restriction, it is probably because you cancelled for the wrong reason. You should have cancelled for reason problem with address. If you cancelled for the wrong reason it can count against you and result in account under restriction. A negative review should not result in the account restriction.
While not common, I have had addresses I could not purchase postage because I got a message the address was incomplete. Sometimes this was a result of the buyer not entering the correct address. Other times, eBay allowed the customer to enter more information than the postal interface could accept. Address information was truncated. Sometimes I cancelled the order. Sometimes I changed the address to make it fit (risky as eBay may not protect me from claims for changing the address).
I would have contacted the buyer immediately. "Your address is giving an error when trying to purchase postage/ship your package. The order needed to be cancelled. You may repurchase with a correct shipping address. If you feel the address provided is correct, please contact me immediately so this issue can be resolved ASAP. Thank you."
You can still try to send a similar message and ask for an email revision. You might see how your buyer reacts to your message before requesting the revision. You should also contact eBay and request the feedback be removed because the order has been cancelled before trying the feedback revision.
Replying to feedback you received for an item you sold | eBay
