08-12-2024 07:14 PM
Dear eBay Community,
I recently sold an item, which was delivered successfully to the buyer. The buyer later requested a return, which I agreed to. However, I mistakenly issued a refund and accepted the return simultaneously. Since then, the buyer has not responded to any of my messages, and the item has not been returned.
Additionally, eBay support is not allowing me to raise a ticket regarding this issue because the order is marked as closed. I am seeking advice on how to proceed in this situation.
Thank you for your assistance.
08-12-2024 07:17 PM
Unfortunately there is nothing you can do. Once you refunded the buyer the case was closed and there is no way to take the money back.
08-12-2024 07:56 PM
@rekha27 eBay can and will do nothing at this point. It's up to the buyer if they're willing to ship it back. You can create a shipping label for them on Stamps dot com or Pirateship to make it easier.
Unfortunately, they probably think that it's a done deal and you don't want the item back. Given your price point this sounds like a painful mistake.
But see if your offer of a label might help things along.
08-12-2024 08:07 PM
Bummer. Sorry but eBay is light on undo buttons. Nothing can be done about it. You should place the bidder on your blocked bidder list.
Lesson learned. Take great care when clicking here.
08-12-2024 08:42 PM
I'm curious, how do you accidentally give a refund. I haven't given one in a while, but isn't around a 3 click process?
08-12-2024 09:05 PM
LOL.
Maybe a painful lesson, but did not happen that way. Next time pay closer attention to what you are doing.
08-13-2024 12:22 AM
I sincerely hope it wasn't an expensive item as you will not likely ever get it back. When you don't know what a process is, don't guess or assume. The outcome, as you see, could cost you real money. Find out the answers / process BEFORE you do anything. Look up the policies, not a hard thing to do.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
We all make mistakes, just learn from it, move on and don't do it again. You'll be fine.
08-13-2024 03:12 AM
Thank you everyone for your quick responses! Looks like nothing can be done in current scenario, so I will take it as a lesson learn and will move on .
thank you again for your support!
08-13-2024 03:14 AM
@rekha27 wrote:Thank you everyone for your quick responses! Looks like nothing can be done in current scenario, so I will take it as a lesson learn and will move on .
thank you again for your support!
Just make sure you block the buyer who is dishonest and not someone with whom you ever want to do business again. regards
08-13-2024 03:27 AM
@fbusoni wrote:
@rekha27 wrote:Thank you everyone for your quick responses! Looks like nothing can be done in current scenario, so I will take it as a lesson learn and will move on .
thank you again for your support!
Just make sure you block the buyer who is dishonest and not someone with whom you ever want to do business again. regards
That is a huge leap. I don’t see anywhere indicating that the buyer is being dishonest. Buyer asked for a return, and the seller refunded the money without requiring an actual return shipment.
08-13-2024 05:21 AM
@rekha27 wrote:Dear eBay Community,
I recently sold an item, which was delivered successfully to the buyer. The buyer later requested a return, which I agreed to. However, I mistakenly issued a refund and accepted the return simultaneously. Since then, the buyer has not responded to any of my messages, and the item has not been returned.
Additionally, eBay support is not allowing me to raise a ticket regarding this issue because the order is marked as closed. I am seeking advice on how to proceed in this situation.
Thank you for your assistance.
eBay wisely does not provide a seller with a means to undo a refund and take the money back from a buyer.
And eBay does not have a way to force a buyer to return an item if they choose not to (just as they have no way to force a seller to ship an item if they choose not to).
08-13-2024 06:23 AM
@rekha27 wrote:Dear eBay Community,
I recently sold an item, which was delivered successfully to the buyer. The buyer later requested a return, which I agreed to. However, I mistakenly issued a refund and accepted the return simultaneously. Since then, the buyer has not responded to any of my messages, and the item has not been returned.
Additionally, eBay support is not allowing me to raise a ticket regarding this issue because the order is marked as closed. I am seeking advice on how to proceed in this situation.
Thank you for your assistance.
Bummer. Hopefully it is not a huge loss. I know you have stated you already have sent a few messages, but maybe send a message detailing your issue and how you will pay for the shipping back. There may be many reasons the buyer has not responded and i would not necessarily give up unless its a low value item. The buyer might not be a frequent user and does not check messages, the buyer may think it will be a hassle to ship it back to you (cost and time they think it will take to go to the post office) and many other options.
I would try really hard to make this as easy as possible for the buyer to want to help you(ship it back) and that may be a tough hill to climb. That being said, i would not send 100 messages to them which will typically not help.
-Good luck
08-13-2024 08:29 AM
@fbusoni wrote:
@rekha27 wrote:Thank you everyone for your quick responses! Looks like nothing can be done in current scenario, so I will take it as a lesson learn and will move on .
thank you again for your support!
Just make sure you block the buyer who is dishonest and not someone with whom you ever want to do business again. regards
The SELLER made a mistake, the buyer didn't scam anything. Like most posters here, you jump to conclusions and think buyers are the devil. The buyer is under no obligation to send anything back. Morally, maybe they should. However, no one even knows if the buyers knows they got a label. Most buyers do not live here or pay attention to half the spam messages eBay sends out. So it could be likely they have no knowledge of the label.
If anything, I think eBay should make a "blocked list" of sellers that buyers can add sellers onto they don't want to deal with again. Its a PITA trying to keep a handwritten list of pee poor sellers and checking it before you buy anything here. Besides, sellers can have multiple accounts, adding to the difficulty of NOT buying from some ding dong that you don't want to buy from.
Most people on these boards think buyers are the majority of the problem. I can assure you, it goes both ways, pretty much equally. I have had more problems with sellers then I EVER did buyers. So many here are divas and think the world should kiss their shoes. I say, I hope buyers just stop buying from these clown type sellers and they get to dust off their junk. Their heirs can call in a roll off dumpster in which to toss that inventory.
You are a nobody when you punch a clock. The company does not care about you, you are just another brick in the wall. As a seller here, you are NOT a brand. No one cares about you. Not eBay, not buyers. Your purpose here is to sell and make money. No buyer, and certainly not eBay, care about a seller's "feelings" or their need to feel validated. It's about buying and selling junk. This is not a therapy session. You sell widgets. You are seeking people to buy your widgets. Some buyers are great, some are not. Some sellers are great, others are not.
Most of the time when a seller adds a buyer to their block list, it's about their own ego. And that also is shooting themselves in the foot. That's ok in my book. Let those with the wrong attitude self destruct their own business. They aren't suited to run a business anyway. Most people aren't in fact, which is why most fail in 5 years.
08-16-2024 03:50 AM - edited 08-16-2024 04:33 AM
@powell-collectibles wrote:
@fbusoni wrote:
@rekha27 wrote:Thank you everyone for your quick responses! Looks like nothing can be done in current scenario, so I will take it as a lesson learn and will move on .
thank you again for your support!
Just make sure you block the buyer who is dishonest and not someone with whom you ever want to do business again. regards
That is a huge leap. I don’t see anywhere indicating that the buyer is being dishonest. Buyer asked for a return, and the seller refunded the money without requiring an actual return shipment.
Actually, it's more of a logical step forward.
"However, I mistakenly issued a refund and accepted the return simultaneously. Since then, the buyer has not responded to any of my messages, and the item has not been returned."
08-16-2024 04:14 AM
I agreed thats a mistake is on my part as a seller. As soon as I accepted the refund and order marked completed after that I didn’t find a way to undo it or to reach out to ebay support and even on trying to contact buyer I didn’t get any response back.
So I decided to reach out here for guidance so that I get a way to reach out ebay support and was no intention to tagging buyer an dishonest.
Only thing which is most important is communication from both the side , if one of the party is in no loss situation and stop responding to messaging who was responsive before and during order transaction than it would be panicking for party in loss.
but yes I do agree buyer might be knew which is not the case here. Buyer has sold more than 1000 items so I would assume buyer should understand the importance of communication.