eBay

jasonjburgess · ‎08-28-2017

Greetings: I had a customer that tried to change the terms of a sale and not agree to the imperfections of the item that the damage was listed. After cancelling the sale, she sent me rude messages calling me a nutcase and said the item probulary had germs cause she was insuitating I was gay after responding that I was she found me and my kind disgusting. Hate mail but after her bullying me several times I sent a rude message back, mistake on my part. I reported her and the messages and blocked future bids and asked Ebay to block further correspondence.

The transaction was cancelled and never completed. She left inappriopiate feedback calling me a nutcase and bufoon and asked Ebay to remove it and they said they couldn't it was a matter of opinion, and if I responded to her feed back the same way it would be removed. This does not sound right to me that someone gets to be homophobic and call you names in feedback, anyone know who I contact at Ebay to get this resolved? Thank you

wolf*song · ‎08-28-2017

Wonder if they'd remove a response like "Customer not fond of rainbows"? 😉

jasonjburgess · ‎08-28-2017

Most likely, the customer according to them can pretty much say or do anything but if you respond the same way its removed. I am actually shocked that this was there response. According to this customer gay people are disgusting and they reward her by letting her call you names unbelievable

shellmrtn · ‎08-28-2017

I don't know if my post will be helpful or not, but I don't understand why eBay would allow feedback when there was no transaction. Have you pointed this out to them? I know Feedback is rarely removed by eBay, but with no transaction and the name calling I would think they would. If they won't, you can leave a response to her feedback so future buyers can have a better understanding. You could say something like, "No transaction took place. Cancelled. Feedback unwarranted." A buyer might understand why transaction was cancelled after reading her highly inappropriate comment. If I read a negative feedback that was so emotionally charged with name calling, I would immediately discount it and think that the buyer was the buffoon. But DO NOT respond with any emotional or negative comments.

swenson8781 · ‎08-28-2017

Sorry this happened. You've obviously learned by now NOT to engage when people start playing that game, no need to tell you again. Aside from that, did your buyer request you cancel the sale? If so, for the future (hopefully this won't happen again though!), be sure you put that in your response. Then your future buyers will know it was the buyer request to cancel, and that you were going to complete the sale.

As for someone 'getting to be homophobic', not sure how old you are, but if you are gay/homosexual (sorry, unsure of what the PC word is, and not meaning to offend at all! :)) you know by now that people 'get' to be whatever they want to be. You aren't going to change their thoughts. Just like people are going to continue to call others names. Rise above, don't stoop to their level, and move on with YOUR life, they way you choose.

Your neg feedback is a bummer, and the first is the hardest to deal with. Sometimes, there's just no way to avoid it. Keep your head up, keep selling, and put it behind you. Before you realize, it will be onto the next page, as time always rolls on 🙂

jasonjburgess · ‎08-28-2017

Thank you and yes I did point out to Ebay the transaction was not completed and the names, what shocked me " it was a matter of opinion" according to the rep I spoke to, I replied respectfully and going to just move on dissapointed in ebays response, thank you for your encouragement

jasonjburgess · ‎08-28-2017

Thank you Michelle, and you are most correct better to have not responded it all, and just put it behind me. Thank you

dhbookds · ‎08-28-2017

BEWARE! A real nutcase! Canceled for no reason, emailed obscenities, BUFFOON! Buyer:

r***e ( 527

)

During past month

Reply by jasonjburgess (Aug-27-17 21:27):
Buyer unreasonable, abusive and disrespectful and inappropriate: Sellers beware

Not sure where the homophobia is......in the messages?

Also not sure who canceled the sale.........if the buyer, I didn't think feedback could be left, but if by seller......feedback can be left as I understand it........

tdumonde2014 · ‎08-28-2017

Feedback can be left on seller initiated cancellations.

"Those who enter the arena unarmed or unprepared are quickly dispatched."

missjen831 · ‎08-28-2017

@shellmrtn wrote:
I don't know if my post will be helpful or not, but I don't understand why eBay would allow feedback when there was no transaction. Have you pointed this out to them? I know Feedback is rarely removed by eBay, but with no transaction and the name calling I would think they would. If they won't, you can leave a response to her feedback so future buyers can have a better understanding. You could say something like, "No transaction took place. Cancelled. Feedback unwarranted." A buyer might understand why transaction was cancelled after reading her highly inappropriate comment. If I read a negative feedback that was so emotionally charged with name calling, I would immediately discount it and think that the buyer was the buffoon. But DO NOT respond with any emotional or negative comments.

There WAS a transaction. Cancelling the transaction doesn't wipe it out as if it never happened. The transaction still occured and it did exist. Canceling a transaction does not take away the ability to leave feedback.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

the_fancy_fox · ‎08-28-2017

@missjen316 wrote:
@shellmrtn wrote:
I don't know if my post will be helpful or not, but I don't understand why eBay would allow feedback when there was no transaction. Have you pointed this out to them? I know Feedback is rarely removed by eBay, but with no transaction and the name calling I would think they would. If they won't, you can leave a response to her feedback so future buyers can have a better understanding. You could say something like, "No transaction took place. Cancelled. Feedback unwarranted." A buyer might understand why transaction was cancelled after reading her highly inappropriate comment. If I read a negative feedback that was so emotionally charged with name calling, I would immediately discount it and think that the buyer was the buffoon. But DO NOT respond with any emotional or negative comments.
There WAS a transaction. Cancelling the transaction doesn't wipe it out as if it never happened. The transaction still occured and it did exist. Canceling a transaction does not take away the ability to leave feedback.

Depends on how its canceled. For a bad address or customer requested, yes it does take away the ability to leave feedback. I have had sellers do those to me and I had no way to leave it.

The Race is over
The Rats won.

jasonjburgess · ‎08-30-2017

It was in the messages sent prior to this and yes it was cancelled

myangelandmyprincess · ‎08-30-2017

@the_fancy_fox wrote:
@missjen316 wrote:
@shellmrtn wrote:
I don't know if my post will be helpful or not, but I don't understand why eBay would allow feedback when there was no transaction. Have you pointed this out to them? I know Feedback is rarely removed by eBay, but with no transaction and the name calling I would think they would. If they won't, you can leave a response to her feedback so future buyers can have a better understanding. You could say something like, "No transaction took place. Cancelled. Feedback unwarranted." A buyer might understand why transaction was cancelled after reading her highly inappropriate comment. If I read a negative feedback that was so emotionally charged with name calling, I would immediately discount it and think that the buyer was the buffoon. But DO NOT respond with any emotional or negative comments.
There WAS a transaction. Cancelling the transaction doesn't wipe it out as if it never happened. The transaction still occured and it did exist. Canceling a transaction does not take away the ability to leave feedback.
Depends on how its canceled. For a bad address or customer requested, yes it does take away the ability to leave feedback. I have had sellers do those to me and I had no way to leave it.

Actually even cancels done that way does not remove the ability to leave bad feedback

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

michael_atw · ‎08-30-2017

I had someone harass and stalk me for weeks after leaving them a bad feedback for a factual issue regarding an item they sold (I was the buyer in that event). They began to email me and claim they had access to my phone and "online wallet" (even though I have no wallet). But even more disturbing, they sent me multiple photos of my head photoshopped (poorly) on naked men's bodies claiming I sent them those photos and that they were contacting the police about my sexual harassment.

It was both the most hilarious and disturbing event in recent memory. They also claimed to be female which was even more weird, IMHO.