AS-IS

[atlanicpawn]

There should be no reason for a return on an item sold "AS-IS".

Your thoughts?

[calntom]

Sellers need to understand the eBay Money Back Guarantee. 

If you have no returns and the buyer selects one of the non-INAD reasons for the return, then you can refuse the return. 

There is an option for no returns and that means the buyer gets a refund without returning the item if the buyer selects one of the INAD choices for the return. You just refund and you are done with the transaction.

There is no such thing on eBay as no refunds. 

[pf9000]

The item needs to be accurately described and the picture needs to match the item being sold.  Just to say As-Is, should not be considered good enough to cover everything relevant to the sale.  Also measurements should be given whenever possible. An item might look the same, and turn out to be a different size than expected.

[a_c_green]

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@atlanicpawn wrote:

There should be no reason for a return on an item sold "AS-IS".

Your thoughts?

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"AS-IS" is a valid term for an item that can be inspected in person before purchase. It doesn't work for an item that's being sold on-line, except in terms of a free return policy that will refund in full if the item turns out to be Not As Described once it arrives.

[morste_3351]

Every scammer would list their junk "as is" to avoid returns

[dhbookds]

for me, probably not.........but ebay has said if you state the screen is broken, but buyer gets it and it won't turn on..........that's a valid reason for a NAD return.......

[sextons-sweet-deals]

when I see a listing stating "as is" with poor photos / details, I just normally move on. If it is something that I'm interested in, I will ask questions and for additional photos for the record. 

If the seller does not answer my questions or dodges them, I'm done!

You have to your work if you want to sell. 

[inhawaii]

"Laptop does not boot up.  Sold as-is."

Customer buys it.  Customer receives it.  Sure enough laptop does not boot up. 

Customer want to return it for a full refund.

Customer will win.  If the seller doesn't refund him, ebay will with the sellers money. 

Sorry, that's just how it is.  

[ittybitnot]

The item needs to be accurately described and the picture needs to match the item being sold. 

@pf9000 

This is ebay.  That doesn't matter at all.  The only thing that counts is a "not as described" reason a buyer chooses from the dropdown menu to force a return or refund.  

An accurate description and excellent photos don't matter in a buyer dispute any more than the As-is term.  Once a buyer says an item is not as described, it becomes a not as described item even if it is exactly as described. 

The as-is term is more reflective now of "live auctions" where an opportunity to view the product in person is provided. 

Yes, in the NOT SO OLD days of ebay, sellers could get these buyer claims reversed if the complaint was something already documented in the listing.  i.e. Buyer claims not as described with comment "puppet missing an ear".    A quick look at the seller's listing would show a puppet with one ear in several photos, and text description making mention of only having one ear.    The buyer would be denied.  

Obvious that procedure required resources other than a bot.  Results:  ebay went for the bot approach.  When sellers, after talking to CS who said on the phone they would close the dispute in favor of the seller, simply received the "we have found in favor of the buyer" messages , they were quite upset.  

Reason given by staff here was something along the lines of ....'.yes, we can see that the complaint by the buyer is documented in the listing, but the buyer could really be unhappy about something else, so we will no longer be dealing with these things'.  

[southern*sweet*tea]

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@atlanicpawn wrote:

There should be no reason for a return on an item sold "AS-IS".

Your thoughts?

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So if a no returns seller describes the widget as blue and in excellent condition, and the same seller sends a green busted up widget a buyer should just eat it? After all, no returns, right?

I'd never buy here again.  That happened with regularity in the "good ol' days". That's why we have such a strict MBG now.

[tools*]

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@southern*sweet*tea wrote:

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@atlanicpawn wrote:

There should be no reason for a return on an item sold "AS-IS".

Your thoughts?

---

So if a no returns seller describes the widget as blue and in excellent condition, and the same seller sends a green busted up widget a buyer should just eat it? After all, no returns, right?

I'd never buy here again.  That happened with regularity in the "good ol' days". That's why we have such a strict MBG now.

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Well, no. The real reason for the strict eBay money back guarantee is the minimization of labor, even contracted second world phone answerers, and the maximization of the stock price, even after multi-trillion dollar tax cut buybacks, ultimately for the benefit of executive pay and bonuses.

[firesteel_surplus]

I sold a laptop on ebay a couple of years ago that was dead. Wouldn't turn on at all. Tried various power supplies, removing the battery, holding the power button down, read a Beatles song backwards...nothing worked. Stated as much in the ad.

Sold the laptop as DEAD. AS-IS.

I also added this line in the ad:

However, if you find the laptop boots up upon arrival and is not as described as dead, please return the laptop and I will cheerfully refund your money!

The buyer thought that was pretty funny. He was happy with the purchase. He said it was dead.

Mike

Firesteel Surplus

[coolections]

I could give you a list of 20 reasons why an as-is items could be returned. As-is is nothing but a way for scammers to sell junk and force buyers to keep it. 

[b4b4b4b]

Great reply tools* !!!!  Also just one other thing, buyers rule ! ! ! !  Gots to keep 'em comin dontcha know !!!!   If a seller leaves, that seller is immediately replaced.  But buyers, even the ones not good for sellers, well they rule !!   I quit selling during the Meg Whitman days.  I had absolutely enough by that time.  I am only a buyer now.  A great buyer.  I so respect the sellers here for what they have to put up with.  

🙂

Tammy