eBay

christianmorill0 · ‎07-20-2023

After a great ordeal I have obtained proof from a Freight Forwarder in Florida that a refunded laptop has been delivered to the buyer on July 3. This is a matter that I tried resolving through multiple means daily (package intercept, search, hold, etc) to no avail as both USPS and Aeropost were slow in finding the laptop. I have contacted the buyer but so far he has not responded to my recent messages on returning or paying for the purchase through Pay Pal. I asked Ebay to intervene in this matter even though the usual time period of appeal passed but the first person attempting to help me instead wrote to me in Spanish how it was important to ensure that items arrive on time to avoid claims, as if I had any control over USPS logistics. The refunded item has been confirmed to be in the buyer's hands and may well keep it without paying. Does Ebay not provide protection from this? Where's the help?

cardxcraft · ‎07-23-2023

Most of us are aware of the freight forward clause of Ebay'a MBG. Ebay reps have stated on these forums: unless the buyer states in writing of using a freight forwarder, the MBG is honored.

There has been a long standing debate on these forums regarding sellers being able to opt out of foreign traction payments for domestic only listings for this exact reason. The sellers have no problem with most freight forwarders. They simply do not want to take on the additional liability. The foreign transaction fee is incidental but still should be up to the seller to decide.

imac7065 · ‎07-23-2023

@christianmorill0 While I speaking to a supervisor on unrelated issues, I brought up your situation and can now give you definitive bad news and future advice...

1) She confirmed everything I've been saying in this thread.... you should have never been forced to give any form of refund

2) The buyer did in fact violate policy by using a freight forwarder, and invalidated their protection. No case should have ever been allowed to open, but the AI on ebay is atrocious and makes errors like this constantly.

3) (the bad news) had you called in within 30 days of the case closure.. you would have won your appeal, and gotten your money back. Because you did not do so within those 30 days.. you probably cannot do anything at this point.

4) (my advice not from the rep).... call into ebay anyway.. explain the situation.. show them the freight forwarding rules, show them confirmed delivery... there's a tiny chance you may get a "courtesy" from them because of the nightmare you are facing, and the buyer violating rules to get that refund. I do not think the chances are high of this occurring.. but it's worth a shot. I wish you luck.

cardxcraft · ‎07-23-2023

How is one supposed to prove the use of a freight forward service? This is a legitimate question that one should ask.

Ebay Blues have stated here: what I wrote above. I'll try to find it.

imac7065 · ‎07-23-2023

@cardxcraft I have no idea what you have been told.. or what anyone else has said.. but the ToS are black and white.. and the top of ebay support has confirmed this for me over and over.. including tonight... if the buyer alters the address on their account, they void their protections.. PERIOD

As for you "looking for it" I have provided screen shots and links over and over my friend.

imac7065 · ‎07-23-2023

@kensgiftshop @yuzuha To be 100% semantical and througho on this.. I am once again providing you a screen shot to debunk the theory that "3rd party collection" means someone picked up your package for you (I have no idea how that would even be proven lol).. however Please reference the blue box that also talks about exactly this... which also invalidates coverage (this is the 5th time I have posted this information, please let it be the last)...

imac7065 · ‎07-23-2023

@cardxcraft "

How is one supposed to prove the use of a freight forward service? This is a legitimate question that one should ask. " .... that is quite easy to prove... if the buyer has an item sent to a US address, but their account isn't within the United States... its a 3rd party shipment. Also contracted freight forwarders require customers to ship it to their warehouse using their company name and a form of PO Box system. IE the first line of the address isn't a name, its a company.

kensgiftshop · ‎07-23-2023

@imac7065 wrote:
@kensgiftshop @yuzuha To be 100% semantical and througho on this.. I am once again providing you a screen shot to debunk the theory that "3rd party collection" means someone picked up your package for you (I have no idea how that would even be proven lol).. however Please reference the blue box that also talks about exactly this... which also invalidates coverage (this is the 5th time I have posted this information, please let it be the last)...

The first part, the item was not collected by a third party.

The item was shipped to the address they gave when they paid, which they can do.

The blue square doesn't mean anything on this case, the buyer didn't arrange their own shipping method.

The third part does say if the buyer used third party freight forwarding or mail redirection.

Meaning, if it was shipped to another location from the freight forwarder.

It doesn't say you loose your protection if you have it shipped to a freight forwarder.

If you give the freight forwarder address at check out, they don't loose their protection, only if the freight forwarder forwards the item.

Have a great day.

kensgiftshop · ‎07-23-2023

@christianmorill0 wrote:
-Yes it shows delivered on June 27 to Agent for final delivery which was belonging to Aeropost.
-Item was shipped around june 1st.
-Seller opened case on week 2 due package being missing (no tracking updates since June 4).

What was the estimated delivery date?

If tracking showed it was delivered to the freight forwarder by the estimated delivery date, you could have responded to the case and uploaded the tracking number showing it was delivered to the address given.

If it was late getting to the freight forwarder and after the estimated delivery date, the buyer could file an INR for a refund.

Have a great day.

imac7065 · ‎07-23-2023

@kensgiftshop I have no idea where your reply comes from.. do the words "not covered" mean something different to you than they do me? lol... do you not trust the highest level of ebay support? I feel like im talking to a brick wall at this point.. as if I could hand you literal proof and you would say "but what if..." haha

slippinjimmy · ‎07-23-2023

@imac7065 wrote:
@kensgiftshop @yuzuha To be 100% semantical and througho on this.. I am once again providing you a screen shot to debunk the theory that "3rd party collection" means someone picked up your package for you (I have no idea how that would even be proven lol).. however Please reference the blue box that also talks about exactly this... which also invalidates coverage (this is the 5th time I have posted this information, please let it be the last)...

You continue to ignore the obvious, I've circled it for you and highlighted the pertinent word.

Every one of the points you have tried to make are false, your claim that a csr agreed with you is laughable, they either had no idea what you were talking about or simply told you what you wanted to hear to get you off the phone.

The original delivery address used by a buyer and given to a seller by eBay is eligible for Buyer Protection up to the point of "original delivery".

Paranoia strikes deep
Into your life it will creep

kensgiftshop · ‎07-23-2023

@imac7065 wrote:
@kensgiftshop I have no idea where your reply comes from.. do the words "not covered" mean something different to you than they do me? lol... do you not trust the highest level of ebay support? I feel like im talking to a brick wall at this point.. as if I could hand you literal proof and you would say "but what if..." haha

I've been around long enough to not trust anything CS says.

Most of the time they tell you what you want to hear to get you off the phone.

You've tried handing us proof, but what you're saying is not what your proof is saying.

Have a great day.

imac7065 · ‎07-23-2023

@slippinjimmy 1) That's defining what a "freight forwarder" is 2) The first highlight covers this as a "3rd party" as well... can any of you explain to me why you are fighting so hard on this? I really don't get the logic of denying reality that actually helps sellers?

As to your second point.. that was offensive... not only have I had this situation many times (and won the case as a result)... the person you are mocking is a supervisor of the highest level of tech support on all of ebay.... if you don't understand how to read.. I cannot help you.. if you don't understand contract law (which is why this rule exists) I cannot help you.. to go beyond the pale to now insult me and a representative of ebay is disgusting.

imac7065 · ‎07-23-2023

@kensgiftshop ok.. then don't listen to them.. listen to me.. a 23 year ebay seller with over 223,000 transactions and 100% positive feedback... I HAVE DEALT WITH THIS EXACT ISSUE MANY TIMES AND THE RESULT WAS ALWAYS THE SAME BECAUSE OF THIS RULE.... can I say that any clearer for you?

imac7065 · ‎07-23-2023

I just want to clarify some things since the person I spoke to was impugned on their reputation...

1) I 100% know that 20-40% of CSR's on ebay don't know what they are doing... this was not a CSR.. this was a supervisor

2) MSO support is VASTLY different than regular CS here on ebay. To gain access to MSO you must have an anchor store or above, and pay $300+ a month for the service. These are the top trained tech's on the platform.. MOST know what they are doing and saying (there's always exceptions to this)

3) It wasn't just this one person tonight.. I've had this rule confirmed for me dozens, upon dozens of times.. because international customers using drop shippers to avoid ebay's international shipping has been an issue for YEARS. I have become a literal expect on this subject due to experience.... If you don't want to believe anything else.. BELIEVE MY OWN EXPERIENCE AS A SELLER lol....

4) The push back and seemingly aggressive / offensive replies I have gotten while trying to help the person who posted this are out of line. When I say something, I provide evidence (I have over and over here).. to reply to me saying "I don't care what you say" or twisting logic to achieve your bias is out of line. If you can contradict me with an actual rule or representative.. tell me my years of experience on this exact subject aren't real... or can do something more than call me names.. please do... but please try to keep it professional.