The eBay Community

Resolved! How Can I Dispute 'Sold via Promoted Listings' fees?

Over the past several months, I’ve had multiple orders flagged by eBay as “Sold via Promoted Listings” — and frankly, I disagree with several of them. Don’t get me wrong — I’ve seen clear benefits to promoting listings, and I believe in the value of ...

Buyer refunded and then item was delivered

I recently had to refund a buyer for an item because he opened a case with eBay that the item had not arrived. Shortly after the refund was issued tracking show s that the item was delivered to him. How do I go about getting my money back?

payouts are currently on hold

Hello,I have submitted all the documents which eBay needs to verify my account and still my eBay account payments are on hold why ? and I request you to please release my funds so that I can get it in my bank account and selling fast my gemstones on ...

Sold Items Missing from Seller Hub Research?

I’ve noticed that some sold items, which I can find using the regular ebay search (filtering by sold listings), are not showing up in the Seller Hub Research section.There’s a specific reason behind it? Thanks in advance for your help! Best regards

Actual Item location not the same as city listed on sale page? Is this normal?

is this something that is a 'game the system' thing? I bought an item I thought was coming from 10 minutes away a couple days ago, I get the tracking which says it came from another state. Many times I will pick a location closer to hopefully get the...

Getting only half the order.

Hello All, I ordered 2 units of a product. Received 1 a few days ago. I thought that I would get notice soon that the 2nd unit is slightly delayed, but will ship soon. I've gotten no notice of anything concerning the 2nd unit. I contacted the seller ...

Bought 2 pairs of eyeglasses frame last Sep, just recently found they're not received

I purchased two pairs of eyeglass frames in September, but I recently discovered they haven't arrived. Upon checking with USPS, I found that the packages haven't been shipped. However, the eBay order status indicates they've been delivered. Given tha...