A buyer is requesting a return for an eBay order through PayPal after a month

[huqingfeng2001]

I am an eBay seller and I sold a $2000 Canon camera (5D Mark IV) on 07/28/2019 and it was delivered on 08/02/2019. On 08/30/2019, a dispute case was opened on PayPal by the buyer and claiming the item is not described. 

PayPal just contacted me and told me they will ask the buyer to ship the item back to me and then they will issue a full refund to the buyer. Is it how it is supposed to work? I mean the item was delivered a month ago and buyer didn't contact me at all or request a return on eBay.  It has been more than a month since the item was delivered, is it still valid for a return?

I don't think the camera had any issues. I tested the camera before shipping so I am confident about that. Even if it had, why the buyer didn't do anything until a month later? It doesn't make any sense. What if the buyer damaged the camera while using it in the past month and is going to return it to me? Anything I can do to protect me as a seller? Can eBay do anything to help me? also eBay charged me $120 (6%) commission fee. Would eBay refund me that since the return is being processed through PayPal, not eBay?

 I am so worried right now. Please help me!  Thanks in advance!

[mam98031]

---

@huqingfeng2001 wrote:

Yea, that's pretty much everything happened. I am not a native English speaker so the appealing process was not easy for me. I am glad I was able to get my money back 🙂

---

So if we go by what the other poster said transpired for you financial, I just want to be clear here.  It appears that when PayPal refunded the buyer they did not refund your PayPal fees to you?  Is that correct?  Or did they refund the PayPal fees to you except for the 30 cent transaction fee.  

[esg-enterprises]

So happy to hear after all the stress you were able to resolve this and get your money back.

I would be curious if this person will ever face any kind of prosecution or did they essentially steal a camera from you and 2000 from PP. 

[mam98031]

---

@esg-enterprises wrote:

So happy to hear after all the stress you were able to resolve this and get your money back.

I would be curious if this person will ever face any kind of prosecution or did they essentially steal a camera from you and 2000 from PP. 

---

I can only speak from my own experience with PP.  And for me, they would not share that information.

[edwardian-dreams]

hahahaha what a joke that policy is

totally open invitation for scammers thieves and downright terrible buyers

[huqingfeng2001]

That's right. They didn't refund me the 3% PayPal transaction fee, so my account was showing the negative balance for all the total amout -$2,015.

[biutvzniz_0]

Well you see, there do exist a few good reasons why some sellers have chosen to join ebay's managed payments plan and end our relationship with Paypal, granted it's not all happy banking either way.

[mam98031]

---

@biutvzniz_0 wrote:

Well you see, there do exist a few good reasons why some sellers have chosen to join ebay's managed payments plan and end our relationship with Paypal, granted it's not all happy banking either way.

---

@biutvzniz_0 

MP doesn't insulate you against this type of problem.  Buyers that pay with PP via MP still have all the protections that PP offers and could to exactly what has been discussed on this thread.