eBay

A few months ago I realized I was making way less sales than everybody else specifically I had two printers up for sale and I was selling them in a much lower price than everyone else free shipping brand new still in the box and I kept logging on every day and seeing sold items that were more expensive and less descriptive in the ads then any of mine. Recently I had to factory reset my phone because I had posted a PlayStation 5 on there that I spent 3 days reloading pages to get, and once again I kept seeing him go for 100 dollars more than what I was trying to sell it for I was by far the lowest price on there. The app that is, when I tried to view the item in the website it didn't show up it showed up to the Amazon bulk website which doesn't show up in people's searches from the main website. Not only this, they had removed all of the information that was provided in the original post so there was no description no UPC number none of this. I have tried getting a hold of eBay and still no response, honestly I don't know if I've ever been this angry in my life that I was kind of relying eBay sales to pay my mortgage and now I might lose my house because eBay's been screwing me by literally not showing anyone my post. I'm not so sure that I'm going to use eBay anymore I might just switch to Mercari permanently because this is ridiculous. I had a friend that used to post things on eBay through the app and it didn't do that to him I don't know what would make my app post to a bulk website especially if I'm only trying to sell one of something. And if eBay's reading, you may have cost me my life and my home. I hope you feel good about it cuz I sure as hell don't.  ... View more

I'm a Canadian seller and sold an item to a US buyer yesterday. I dropped off the item at my local UPS Store today. The owner of the store said they need the buyer's email and/or phone number in case there are issues with customs. But, how do I get this info? I'm worried that if I ask the buyer though the ebay messaging system, ebay might think I am trying to contact the buyer outside of ebay, which is not allowed. But I am not trying to contact them outside ebay; I just need the info for customs. ... View more

Had too many items not as described and 3 wrong coin sent,not working or defective,doesn't match description.The ones marked wrong coin sent were the correct coin.The ones marked not working or defective were working fine-THEY ARE COINS,most certified. Doesn't match description coins were what were pictured and described .I have no problem with customers returning items .   Most customers returning an item feel they should pick a reason and when they do casually this is the result. ebay should not take these reasons for returns seriously.They are chosen casually by the customer.They just sometimes change there mind about buying the item.  I raised my prices across the board 2 % to cover the increase. Total transactions: 478 Item not as described: 11 11 / 478 = 2.30% ... View more

Suddenly on another ebay account that still uses PayPal, I can't log in to PayPal without entering a cellphone number to receive a code.  There has never been a cellphone attached to this account, so how does one sign in?   Have been waiting for an answer from PayPal, but they seem to be backed up as much as ebay to provide answers. ... View more

I believe sellers should be able to leave negative feedback on buyers. I feel as a seller it would help us decide to take offers from a buyer.  That gives us feedback if they pay for the item or not.   ... View more

I just got started selling last month, and trying to find anything different on the eBay website is always an adventure in Googling, which seems weird, to leave the site to find something on the site, but whatever... So, I created a spreadsheet to track a bunch of particulars, to get an itemized and overall sense of how it's going financially. I just got comfortable with finding my fees and credits in a report summarized by item, under https://cgi3.ebay.com/ws/eBayISAPI.dll?ViewAccountActivity , and now in 3/2021, that page starts with a warning:    "Your fee details have moved - Now you can see all your fees with your transactions. This page has limited fee information and will be removed. See your recent transactions"    The link takes me to a page designed by someone who apparently doesn't want me to see *any* fee or credit information, just a summary number of Available Funds. I'm barely treading water here, trying to keep some clear visibility into the sales process, and I feel like eBay is actively pulling me down under, with this and other recent changes.   Does anyone have any insights into where I can get the same information provided by that nice tabular report? It is so helpful, to see every fee and credit, with a summary line for each item in that report, for whatever customized time period I select! ... View more

I accidently set a needlessly long auction duration for a niche item. I am unlikely to get very many bids and don't want the highest bidder to wait around for nothing. Can I shorten the auction duration or sell to the highest bidder without penalty? Will I need to send out a separate invoice or will Ebay take care of it?  ... View more

Why did my Have one to sell? Sell it yourself link  disappeared? Any way to get it back?  ... View more

The classic My Ebay used to show the item cost and shipping cost separately for my sold listings. Now that classic My Ebay is not available, my sales do not show the shipping paid as a separate item. Shipping paid is buried in the Total Amount. Is there any way to customize the report so that shipping is broken out? Thanks. ... View more

I think my heading tells you my question. If I have an item with 15 watchers, how do I contact each of them together, offering a discount to buy my item on eBay.ca Thank you for your help   ... View more

Buyer left me negative feedback for item which came with ebays Authenticity Guarantee which means that I send the shoes to eBay who verify that they are Brand New and Authentic. This buyer left me negative feedback stating that "My product has scuffs on it as if warn a time before" which again is impossible as they were inspected by eBay themselves to prevent this very thing from happening. This buyer only has one feedback and thats fom the transaction with me, and this is my only negative feedback.   I appealed the feedback with ebay more than 90 days ago now and they denied my request saying it doesn't violate their policies (how could it not, this buyer is clearly wrong as ebay verified their condition and authenticity themselves, I did not send them directly to the buyer) and now support is saying that since its been so long (and that I already tried appealing) I can't do anything about it.   What should I do? ... View more

The past few days I have been unable to end listed items in bulk. I can only end them one at a time.   I cannot delete my scheduled listings and I cannot delete items in the unsold category.   Serious technical issue or new standard?   ... View more

Why does eBay say they will call you in say 2 minutes but then end up taking hours? ... View more

*Sold a $200 item in july 2019 *Few days after the item was delivered I got a message saying they want to return the item and the buyer opened a return claim *I accepted the return claim and provide return labels * they never shipped anything and ebay closed the case without a refund to buyer because they never returned the item *literally 5 months and 2 weeks later buyer opens up a case with paypal for not received item *paypal ignored all my screenshots of the messages and the buyer request to return the item wich means they got it!. The tracking number was no help because usps only keep 3 months of tracking (usps agent told me over the phone) *paypal was part of this scam. I loss my merchandise and $200 *what's up with that ... View more

In February I sold an item that cost approximately $250 to ship via UPS. Everything went well.   In reviewing my monthly invoice it's $1,000 more than it should be.  Turns out the UPS shipping fee for this item is showing as $1,211 or so.  I didn't receive a shipping cost adjustment notification, and I also verified the dimensions and weight via the manufacturer. The item is also not restricted or considered dangerous goods.   I called eBay last week and they said they would dispute it, send me a confirmation message and let me know in a few days. I didn't hear back so I called them this morning. They said there was a record of me calling, but that I spoke with the wrong department and transferred me to someone else. Ugh. This person said he agreed it is an error and was filing a dispute with UPS then said it would take 2 - 3 months for the charge to be reversed. I told him I didn't want to front the extra $1,000 while waiting and hoping for it to be corrected. He said they would hold it from my invoice, and I wouldn't be charged for that particular amount. Adding that there wouldn't be any kind of indicator on my account backing this up, but I should feel comfortable knowing it wouldn't overcharge me.   Needless to say I didn't really believe him. I finally convinced him to send me an email supporting what he said, and then he said I would see on my account 3 days prior to my invoice payment that I won't be getting charged the extra money. At this point I feel like he was just trying to get me off the phone.   I can't tell if I'm actually getting anywhere with phone support, or if there's something else I should, or even can, do.  Really don't want to pay an extra $1,000 with no reason given!   Thanks!   - Greg ... View more

I got a package back from the Post Office yesterday, it looks like it never left the local office.  I've been through the list of sold items, including the "deleted" list, and there's nothing indicating this sale at all. If this was the pre-managed-payments days, I would go to PayPal and look up the transaction there.  But now I don't have that recourse. I've looked up this address and individual on a search engine, and this address and individual do, indeed, exist.  But I don't have anyway to give him a heads up, or refund him. I'm getting the impression from eBay that they've gone the way of corporate buccaneering, and the only thing that matters is their getting paid.  Any ideas about how to get this package or money back to the customer? ... View more

Hi,   I just sold my first item and the buyer had a payment sent to my paypal account!   Now this is where im confused, Paypal says on top (Payment Received) On HOLD   then it says "You have successfully updated shipment information. You’ll get your money within 1 day of delivery."   then at the bottom it says " Don't ship yet. Wait until the payment clears." Was I in the right to be able to ship this out once i got that first confirmation of "(Payment Received) On HOLD"   ... View more

Can anyone tell me where the tracking numbers are for return labels issued by ebay? I've looked under the Order tab, then shipping labels. I also looked at every link on the return, but none show the tracking number. I contacted ebay customer service a long time ago, and the rep just said if I need the number, I should call every time and they will provide it to me. I'm curious as to why, if they have the info, they make it unavailable without contacting a rep. If it is unavailable on ebay, I will just add it to my sales spreadsheet that I use. It doesn't happen that often, but it bothers me when I can't find it. TY! ... View more

Can I add the one-time payment process via debit card rather than PayPal? ... View more

Can’t believe I’m posting this but here we are...posting this for seller awareness    I sold a 3080 GPU earlier this month for $2200. I communicated with the buyer before shipping and nothing seemed out of the ordinary. I packed the item with care, documented myself doing so. Pictures of the serial number, label, the whole shebang. Shipped fully insured with priority the very next day. Got a receipt + weigh in scan.   Few days go by, buyer receives and initiates INAD claim. I ask for pictures of what he received since he claims it’s not as described. Refuses and just reiterated that he didn’t receive what he had ordered. I spend over an hour on the phone with high value claims department and since his account returned no red flags, I was left with no option but to accept the return. And pay for return shipping on top.    Well, I received the package today and my heart sank upon feeling the weight and seeing the size of the package. I video’d the postal worker delivering it and then opening of the package. It was an empty power supply box. I immediately contacted high value claims and the agent informed me there was nothing they could do. Buyer claimed item not as described and that’s the bottom line. Despite my photo and video evidence, EBay cannot verify what the buyer ultimately received. I am now out $2200 and in the process of filing IC3 FBI reports and police reports.  The horror stories you’ve read on the internet are indeed true. EBay truly does not care for the seller, whatsoever. When selling high value items, please proceed with caution. Best of luck!   ... View more