Reimbursement

[just-a-bit-of-this-and-that]

I had to refund a buyer because the standard ebay package was lost. USPS will not honor tracking or insurance because it is an ebay-purchased label. I cannot find anywhere on the ebay site to file a claim to ebay as a seller. Does anyone know how a seller gets reimbursed when he or she had to refund a buyer because the ebay-purchased labelled package was lost? Thanks

[klhmdg]

If it is a USPS label you purchased and USPS has said the item is lost, you file a claim with USPS.

It doesnt matter that you bought it on eBay.

[12345jamesstamps]

I might add: does the seller only get a refund from shipping charge using ESE...not the value of the item shipped? I don't know...but I thought I would throw that out also. Others here will answer that for us.

[just-a-bit-of-this-and-that]

Hi, thanks. When I try to file the claim with USPS, I am told what it is not a valid tracking number.

[just-a-bit-of-this-and-that]

I am looking for the value of the item and the shipping charges.

[tobaccocardyahoo]

ESE insurance does not involve USPS.

The information you need is at this link

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=...

Insurance is via PIP.