Promoted Items Showing As Free Shipping In Placement - I Don't Offer Free Shipping

[cast_iron_connoisseurs]

Long title, I know.

Anyway, some of my promoted items are showing that they have free shipping. I don't offer free shipping on any of my items. I checked the settings for the items involved and they are all set up without free shipping.

The listings clearly show there is a shipping fee.

I'm concerned that someone will see "free shipping" in the placement, then find out it's not free. The potential buyer may see this as bait-and-switch.

How do I correct this?

[kensgiftshop]

@cast_iron_connoisseurs 

If you're using the app, this has been a problem for a few years now.

It doesn't matter if they are promoted or not, the app has been showing free shipping in a search, then when they go to the actual listing, the shipping isn't free.

Ebay knows about the problem, but haven't fixed it yet

[cast_iron_connoisseurs]

@kensgiftshop 

Thanks for your response. I'm not using the app. I'm creating my listings manually from my Mac Air.

So frustrating. 

[stainlessenginecovers]

You have 7 items listed and all 7 show a shipping amount

[kensgiftshop]

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@cast_iron_connoisseurs wrote:

@kensgiftshop 

Thanks for your response. I'm not using the app. I'm creating my listings manually from my Mac Air.

So frustrating. 

---

If you're not using the app, not sure why they would be showing free shipping.

Could you give us an item number that's showing free shipping.

[cast_iron_connoisseurs]

Yes, when you are viewing the listing itself it shows the shipping amount.

When it is seen as a promoted item it indicates free shipping. 

[cast_iron_connoisseurs]

Yes.

Item 203445039772 is a Griswold #8 cast iron skillet with large logo.

If you view the actual listing, it shows the shipping cost. All is as it should be.

Now, search "Griswold #8 cast iron skillet with large block logo". Chances are that mine will show in the search results . It will also show the shipping cost. Also all is as it should be.

Here's where the error happens. Click one of the other Griswold #8 skillets. If mine shows in the promoted view, it is displayed as "free shipping".

"Free shipping" only happens when when it is displayed in a promotion.

[shipscript]

@cast_iron_connoisseurs 

Is this what you are talking about?

Sponsored items in listing all show free shipping, when they are NOT free shipping.

https://www.ebay.com/itm/265125666571

Within eBay search, sponsored items do not display any shipping (may be related somehow, since "no shipping", or lack of a shipping field, oftens displays as "free" shipping on some eBay pages)

https://www.ebay.com/sch/i.html?_from=R40&_nkw=Griswold+%238+cast+iron+skillet+with+logo&_sop=15

  

brittanie@ebay 

Can this discrepancy be reported to the team handling this?

[cast_iron_connoisseurs · Accepted solution]

@shipscript 

Yes. That's what is happening. In your first screenshot, the #8 skillet to the right for $279 is mine. As you highlighted, the promo displays "free shipping".

[brittanie@ebay]

Thank you @shipscript and @cast_iron_connoisseurs for the report. I've gotten it to the right team for review.