New eBay Listing Tool [DISASTER]

[skusnipers]

Yesterday I was forced into using the new eBay listing tool. The new system is a disaster and eBay should be ashamed of themselves for not informing sellers that they would be forced to make the change without giving them a date.

We run a large store and now all of our employees will need to be retrained on how to use the new program. We also use 'Sell One Like This' to speed up our listing process, but now with the new changes, it is hopeless! There are dozens of convoluted menus to go through to make changes to specific details, which were previously all in front of you. 

Also, for the 50+ drafts which we created before switching to the program all of the prices were switched to $0! Now we have to go through and do all of the research to reprice every item by hand.

I am assuming that this new rollout was made to encourage sellers to create listing & description templates, but for large scale businesses this simply does not work!

Also, Adblock is hiding some of our largest and most popular listings, which has translated in the largest decrease in sales we have in the last year and a half. 

eBay needs to comment on this and assist sellers immediately!

[myhomeschooldelights]

@skusnipers 

Your points - all of them - are spot on.  But we are not "eBay" here on this forum, only other sellers/buyers trying to help one another.  I've found the best way to get "through" to eBay itself and be responded to, is to send a private message on the Ebay for Business FB page.   You can at least have a decent, intelligent conversation with them, and they will definitely pass it on to the appropriate dept.  Also, you might want to post this on the Weekly Chat session as well.  

There have been at least a couple threads about the Adblock problem.  I sent that info to the FB page already, however more voices would help.  They seem to think that since they have no control over what/if ad blockers users use, they can't do anything about it.  But my point to them is that we're all missing out on sales if potential buyers don't even see the listings.  The search works fine if the adblocker is disabled or if someone uses "advanced" search vs the standard one, but I'd suspect a large number of buyers don't know that.

https://www.facebook.com/eBayForBusiness

[mybigsale]

The problem with eBay is they have always been out of touch with their sellers. I have been on eBay since 2000 and they still don't have a method for software bugs, improvements, suggestions to easily flow from sellers to eBay project managers and developers. eBay has never accepted sellers are eBays primary customers. It is their company, which means they can decide sellers are just a means to an end and not a valuable resource that could be utilized to make their company prosper even more. The result being is my eBay feedback is really seller feedback that will disappear into oblivion. Instead of quarterly updates that benefit sellers and eBay, we get quarterly updates that only address (real or imagined) benefits to eBay and a take it or leave presentation to sellers.

What is the answer? I know, If I don't like it, I can leave.  I like eBay... it could just be so much better.

[skusnipers]

I personally agree. To be honest, I do not have many issues with eBay as most changes they make usually have simple solutions and workarounds. This was a major UI change, which should have been eased on though. 

The best solution from eBay would be to invest in a seller/listing hub for large sellers and keep the new seller/listing hub for small sellers who like the mobile-focused changes.

[siamjane8]

Agreed- this needs to be rolled back immediately.  This new listing tool is not sustainable for more than a once a week lister!  It is a horrible experience on a desktop- and this feedback has been shared for over a year yet only small changes have been made, leaving the overall major problem- WE DO NOT WANT A PHONE APP EXPERIENCE ON OUR DESKTOPS.  I always ask the CSR reps if they are using a phone or a computer when they work at ebay... Funny every one of them uses a computer!  That is because you cannot replace a full desktop with a phone app- they are worlds apart

It is slower to use, frustrating, inefficient, awkward, distracting- the opposite of what a company usually offers to its customers!