Business Policies are not changing properly after being edited and is creating useless copies

[huntfor]

Business Policies are not changing properly after being edited and the tool is creating copies and making them be the default with incorrect information. I've been editing and re-editing these for the past week. I give the system several hours to update and I come back and see it's created more copies.

The policies in question are for shipping and returns. Screenshots:

[huntfor]

@heckofagame @danli-3564 @mr_lincoln @Anonymous 

I edited the first class shipping name and it showed errors and a copy was created for five items I listed a couple of months ago. I edited those five items by selecting  Priority mail  shipping. Then I deleted the copy. Those five items had always been priority mail but let's forget about that. If it's working now, let's hope it stays that way. 🙏

Like you said, the policy is now correct and it shows there are errors, but there aren't any.  Thanks for the heads up! 

[huntfor]

Thanks for the reply and your time, but that's not the issue. I tagged you in the reply where it seems to be working correctly. 

[huntfor]

John@tools @heckofagame @mr_lincoln @danli-3564 

I viewed listings that I added yesterday  with the bulk edit tool.

Even though they have the correct default shipping name in each of these listings, they show the incorrect STANDARD SHIPPING of  $2.56 shipping and the incorrect economy shipping time of  2 - 9  business days.

john@tools please see the below screenshots. Thank you. 

[mr_lincoln]

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@huntfor wrote:

 I can't opt out of them because they required for eBay managed payments. Thank you for the suggestion.

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@huntfor   That's news to me ... I've been in MP for over a year and have never used them.

[huntfor]

I'm using the bulk selling tool spreadsheet and for managed payments there is one specific column for shipping that we use.  

My spreadsheet is not working fine except for the shipping snafu. 

[Anonymous]

Hi @huntfor,

Thanks for tagging me, I'm sorry to hear there are issues with business policies. I apologize for not responding sooner, I wasn't getting the notifications for some reason.

I've forwarded all this information to our technicians to look into further, I appreciate all the detailed info and screenshots.

I'll be moving to another team/position next week, so I likely won't be able to respond here anymore, but I will stay on top of this on my side, and pass it on to whoever takes my place (currently TBD).

Take care!

[popblox]

@huntfor 

When you update a Business Policy and there is an error in the activity log, the affected listing(s) will automatically generate a 'Copy' of the original policy (before you edited it) because those listings could not accept the changes you made to the BP.

This can happen for a number of reasons, but I realized what was happening with this copy error when I attempted to update a BP for several listings, including an auction that had already been bid on. Because the BP for a listing with bids cannot be modified, the system generated a pre-edited copy of the BP.

You won't be able to accurately edit your BP's until you remove the problem listing(s) and get the 'Updated Successfully' message. Click on 'Updated with errors' > Activity Log. You should see the listing(s) that are directly affecting your business policies.

Until you can make the changes to your default policy "stick", make the BP for your trouble listings completely different than your default (3-Day handling or something). Once you've separated them, you should be able to make the edits to your default without issue.

[huntfor]

Thank you John. Good luck with your new team!

[mr_lincoln]

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@huntfor wrote:

I'm using the bulk selling tool spreadsheet and for managed payments there is one specific column for shipping that we use.  

My spreadsheet is not working fine except for the shipping snafu. 

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@huntfor   Ahhh, the "Bulk selling tool", that must be the reason.  I don't use that either.  But I do have a list of almost 50 Templates for the main categories I sell in which really cuts down on work when listing.

In any event, glad to see John reply and he will bird dog a solution ...

Regards,

Mr. L

[huntfor]

Hello, Guide! 

I'm looking over my information and will get back to you. Thank you for the detailed explanation!

[huntfor]

Hello again, Guide!

Thank you for giving this your attention.       

I viewed the default shipping first class  business policy that I fixed early this morning. It still shows that the default shipping policy has errors.

I viewed the activity log and copied the five item numbers listed in it.

All five were listings that I corrected early this morning and was able to delete the policy copy this morning.

I searched by item number for those five items and all of them have the correct priority mail shipping. 

Since it's 12 hours since I fixed those five listings and refreshed the BP page, with two different browsers on my desktop (chrome and safari) and two different browsers on my device, the shipping policy should show "successful".  Yes or no, please?

I have 184 listings. The screenshot shows the shipping assigned to them. The shipping policies equal 184 items, which means that everything should be correct. 

Here are some screenshots that I hope will be helpful. Please let me know if you want to see any other screenshots. Thank you for your time. 

[huntfor]

I had a plan like that once!  LOL. I thought I was going to create several templates but each time I did I ran into other snafus.  I  began using the bulk selling tool over the past couple of weeks. I finally had everything worked out and then I got tangled up with shipping business policies.  Popblox is helping me. John said he was going to another team. I probably scared him away. LOL!

Regards,

huntfor 

[huntfor]

@popblox first, have a happy holiday weekend. I'm going to be around (somewhere),  but you don't have to be. Isn't that nice of me? Haha!

Anyway, I just cleared the cache "for all time" from the chrome browser. Closed it, reopened it and have the same result. It still says "uploaded with errors". 

Since everything else is working  correctly,  can I ignore that? Thank you. 

[popblox]

"Since it's 12 hours since I fixed those five listings and refreshed the BP page, with two different browsers on my desktop (chrome and safari) and two different browsers on my device, the shipping policy should show "successful". Yes or no, please?"

It should, but it doesn't, which means you still need to "de-attach" those 5 listings from your default business policy. I can't provide insight as to what it is specifically about those 5 listings that is causing the errors, I can only tell you that you need to assign a different BP to them (with different rules) if you want your default policy to function properly.

I currently have 2 listings that I absolutely cannot figure out what the problem is - I've tried relisting them and everything, but they always cause errors in my default BP. Because of this, I have to keep them separate.

Figuring out each listing error is another issue - right now just do what you can to update your default policy without errors to the activity log. Incidentally, it shouldn't take more than 5-10 minutes for the policies to refresh.

[huntfor]

That's a great idea! I know you mentioned it earlier but I didn't quite get it.  I had five listings that were supposed to be priority mail so that's where the error began. When I updated those I got five new errors - five different products from the first five.  I'll keep track of those five new ones and delete and relist them.  I wanted to end two of those listings anyway. Easy peasy, I hope! 

Thanks for letting me know it only takes 5 to 10 minutes for the  policies to refresh. 

Thank you!