02-21-2021 09:44 AM
I'm having the same problem. Wasn't hearing "cha-ching" anymore so I Uninstalled and reinstalled, thinking it'd update and solve the issue. Now, however, the eBay App will not open at all. Every time I attempt to open it, I get "We are sorry but this version of the app is no longer supported. Please take a moment to update to the latest version." I click Update only to have Google Play open again. This cycle has continued through uninstalls, clearing of Google Services and Store caches, reinstalls, checking permissions, etc.
I have a Galaxy s6. eBay version 5.38.0.14 even though I've read the latest version is 5.39.013.
Google Play Services versions 20.1.04 and Play Store 18.6.33
Super irritated. I could live without the Cha-ching and wish I hadn't uninstalled what WAS working on my phone.
I load photos from my phone so this is a big problem.
02-23-2021 04:33 PM
Thanks for reaching out, I'm sorry to hear you're having trouble reinstalling the app.
Based on this post on the Android App forums, there should be a couple of options to get a working version of the app: https://community.ebay.com/t5/Mobile-App-Android/Android-app-not-supported-on-older-systems/m-p/3065...
There is also a thread for notification issues, should that still be a problem once the app is working: https://community.ebay.com/t5/Mobile-App-Android/Troubleshooting-Notifications-No-notifications-No-c...
If you have any trouble following the steps in those threads, I would recommend replying there for the best assistance.
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