was given a defect because i recieved a broken headlight from a customer and i refused to give full

[erhardt50]

A CUSTOMER ORDERED A HEADLIGHT AND THEN COMPLAINED THAT IT DIDN'T FIT.  COME TO FIND OUT HE ORDERED A 2011 HEADLIGHT FOR A 2007  CAR.  I DIDN'T WANT TO PAY TO HAVE IT SHIPPED BACK TO ME BECAUSE IT WAS HIS MISTAKE.  HE SENT IT BACK BROKEN.  I COMPLAINED TO EBAY AND THEY GAVE HIM COMPLETE REFUND.  I FAULT IT AND THEY GAVE IT TO HIM AGAIN.  NOW BECAUSE I FOUGHT IT I WAS GIVEN A DEFECT

[donsdetour]

Sounds correct. The customer is always right and then there is that money back guarantee eBay has and you (buy selling on ebay) agree to.

[ms.rodriguez*]

The buyer was ONLY refunded one time.

[stainlessenginecovers]

Assuming you are Top Rated and I see you accept returns, you could have deducted up to 50% of the refund; but you HAVE to perform the refund and on time. You can send a picture and 'report' buyer when you do the 50% refund, but YOU must do the refund, and on time. 

If you simply 'escalate' and don't refund...buyer wins.  

Now you know what to do next time.