11-10-2021 07:44 AM
11-10-2021 07:47 AM
Once a return is closed you cannot open another for same item.
11-10-2021 07:47 AM
Not sure what you're asking, but if you opened an item not as described case, but then closed it because the seller told you to, that's pretty much it for opening a case with eBay.
You will now need to open a case with Paypal, if that's how you paid, or do a charge back on your credit card.
But please feel free to return and give better details of your problem.
11-10-2021 07:51 AM
You should never close a return until you get your money back. Once you close the return it can't be reopened. A seller who asks you to close the case is scamming you.
How did you pay? If you paid through PayPal activate the free return shipping offer and file a dispute there, or file a chsrgeback with your credit card if you paid that way.
11-10-2021 01:58 PM
You don't on ebay.
You got scammed.