return eBay item

[sunmoonpro]

I purchased eBay item number: 175718634522 , but it defected, I want to return but eBay won't let me submit the file, Please help. Thank you

[stuff4divas]

@sunmoonpro  did u contact the seller and tell them?

[sunmoonpro]

Yes I did and the seller told me to file the "return item"
via eBay... item number: 175718634522 , it defected, I follow it but eBay won't let me submit the file. Thank you for help.

Tim

[stuff4divas]

@sunmoonpro   try from this ebay link>

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=2&pos=2&query=Return%...

[sunmoonpro]

I followed the link you sent but it was the same thing it still doesn't work

[stuff4divas]

@sunmoonpro  has it been past 30 days since u rec'd the item?

[sunmoonpro]

No. Item delivered 1 week. I tried many ways and followed the eBay link you sent but it was the same thing, still doesn't work. Is there any way to chat directly with eBay? Thank you

[stuff4divas · Accepted solution]

@sunmoonpro   yes, here you go>

Click on > https://www.ebay.com/help/contact_us?id=4002&st=10 to see the various options to contact eBay

If you decide to receive a call back, make sure your phone will not block the call back

AND-OR

Read this > https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

[sunmoonpro]

Thanks a lot. EBay just call me

[sunmoonpro]

Yes. I got it...EBay just called me. Thanks a lot.

Tim