11-30-2022 09:37 AM
11-30-2022 10:19 AM
It's not wrong to ask for a refund, but it's correct to open a Return request so that the seller can get the item back before refunding . Find the order in your Purchase History and press the big, blue 'Return this item' button. Follow the bouncing ball. Good luck.
11-30-2022 10:27 AM
Make sure you select the reason as item not as described not item not received