refound

[shopnow_84]

if buyer request refound.

then what i do..

But i shipped item

[donsdetour]

If they did not receive the item refund them:

No tracking = no delivery.

[soh.maryl]

Not nearly enough information.  What's the buyer reason for requesting a refund?

Is there tracking proving the buyer received the item? 

Have you read eBay's Money Back Guarantee for buyers?  

[mtgraves7984]

You don't have to react to a buyer's request for a refund, but stay on your toes in case the buyer opens a claim.

[kensgiftshop]

@shopnow_84 

If it's past the estimated delivery date and you don't have tracking that shows the package was delivered, you'll be refunding the buyer.

Just shipping isn't enough, it has to be delivered.