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received incorrect item

Ordered a Black and white Pyrex Gooseberry mixing bowl received a green Jadite Sunbeam Girl batter bowl seller doesn't accept returns I have never had this happen to me before not sure what to do

Message 1 of 7
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6 REPLIES 6

Re: received incorrect item

Doesn't matter whether they accept returns or not in this case because they did not send the correct item.  Contact the seller was probably a mistake and they will resolve it; if they don't respond or resolve the matter open an item not as described case.

Message 2 of 7
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Re: received incorrect item

It does not matter if the seller does not take returns.  Your right to get what you ordered takes precedence.  Send the seller a picture of what was shipped, it may jog their memory.  Look on the other items they have for sale and see if it's listed.  If the seller does not respond to your emails find the item in your purchase history and click the return this item link.  Make sure to claim it was SNAD Significantly Not As Described.  That causes the seller to pay return shipping.  

Message 3 of 7
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Re: received incorrect item

https://www.ebay.com/itm/314115825020?hash=item4922c31d7c:g:BkkAAOSwc31h-UHn

 

Looks like she made an error and sent the wrong item.  She has the Sunbeam bowl up for auction.  

 

Vintage Black On White Pyrex #443 Goose Berry 2 1/2 Qt Cinderella Bowl | eBay

 

Message 4 of 7
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Re: received incorrect item

Seller contact and has corrected the issue

Message 5 of 7
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Re: received incorrect item

contact the seller and inform received the wrong item, if the seller not respond or if your problem dint fix you can contact eBay to solve your issue.

Message 6 of 7
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Re: received incorrect item

Glad to hear the issue is being corrected.  If your seller had not cooperated, you could have opened an item not as described case.

Please read the Money Back Guarantee for buyers, just in case this happens again.  

Message 7 of 7
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