Hello,
My seller listed her item, a merino wool sports pullover-style bra, as free returns and full refunds. The item arrived on the 13th of May, I tried it on once and it was too tight for me, even for a sports bra, so I put it right back into the original package. The tags were never removed, the item was in pristine original condition. I initiated the return the next day. The item was mailed via return label created via Ebay and dropped off on the 17th. The seller received the item on the 21st. (I was given until the 28th to claim my refund)
Yesterday, the 24th, I received a notice that my 'case was closed' and I was issued a partial refund (half the purchase price of $45.. and of course, I've already paid for the return shipping lable too) Evidently the seller opened a case yesterday, claiming that s/he could not issue a refund because I had said the bra was too snug and therefore i had 'tried the item on and so it was used'. S/he also states that s/he believes it is unethical to resell an item of 'underwear'.
There does not seem to be a way to appeal this case. It is listed as closed, despite the fact that I did not receive any input in this, or even know it was being disputed by the seller, until the case was decided. Is it standard policy that a buyer cannot try on an item for fit without it being considered used, and has no say in the decision of the seller and ebay regarding refund? I realize this is a bra (which in my opinion is like a t-shirt not an undergarment that contacts bodily fluids) but it has been my experience in buying from reputable bra companies online that trying on for fit is standard and that refunds are freely issued if the bra does not fit. Also, when buying in stores, we try them on for fit and they are put back on the rack to be resold.
I feel very taken advantage of in this transaction with this seller, and disappointed that Ebay did not contact me regarding the issue raised by the seller .
