02-05-2023 07:58 AM
02-05-2023 08:08 AM
Go to the order in your purchase history, then click Return This item and select not as described. If the seller does not issue a refund within 2-3 business days after you've returned the item you can have ebay step in for your refund.
02-05-2023 08:10 AM
Find the order in your Purchase History and press the big, blue 'Return this item' button. Select 'Not as Described', Confirm and Submit the claim. Your seller will send you a return shipping label and you'll return it for a refund or you'll (in time) get a refund without a return being required of you. Good luck.
Here's the long read. >> eBay Money Back Guarantee policy