02-04-2023 11:09 AM
Airpod is defective. I did troubleshooting to no avail. I have the insurance but they don't respond and when attempting to contact I get an”error” messege
02-04-2023 11:29 AM
If you received a defective device, did you open an Item Not As Described (INAD) claim?
If not, then than is most likely what you should be doing. You only have 30 days from the last date of Estimated Delivery.
02-04-2023 11:32 AM - edited 02-04-2023 11:33 AM
... And if you file that claim, DO NOT troubleshoot item in any way that MODIFIES it. That will render your claim null-and-void.
02-05-2023 01:53 AM
OP already states that the troubleshooting was done so not doing it would no longer be an option.
02-05-2023 07:06 AM
I understood that, my comment was to reinforce the point in the event that the OP was going to continue to try repairing the device.
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