how do i get a return from ebay when the item is not in your purchase history

[stuff4divas]

see if it'll come up from this ebay link>

https://www.ebay.com/help/buying/search-tips/purchase-history?id=4047

[chapabargain]

Try contacting eBay here. 

[mtgraves7984]

Is the order too old (more than 60 days/'Hidden') to be shown? If so, you can select to 'See orders from' (the hot button to the right) and choose 2019, 2020, 2021. Hope that helps... good luck.