ebay

[hg2467]

ebay will not intervene to help me get my money back for an item that is not the size as advertised. I have sent a return request to the seller along with 2 messages. No response .So much for being a customer of over 14 years. I am less likely to buy from this site going forward.  #boycottebay

[simba6]

Did you file an item not as described case?  If not, do so. If you filed a does not fit case, that is a problem. In that case you have to contact you card company if you paid by credit card or the payment service you used.

[redmodelt]

eBay does not get involved in returns, that is between the buyer and seller.  You need to do as simba6 posted. Read and use the Money Back. 

[12345jamesstamps]

You open an eBay claim not as described...

You have 30 days from item being delivered to you.

Not sure what the problem is here.

[redmodelt]

Sounds like the OP is dealing with the seller directly not using the MB. 

[house*of*paws]

Hi @hg2467 

Unless you filed a formal ‘return request’ from your Purchase History … you haven’t given eBay any way to intervene.

IF the seller has a ‘no return’ policy … THEN you can’t use ‘Doesn’t fit’ as the reason for requesting a return.  If you did that … then you may have to seek a refund from your credit card company.

[Nobody here really cares where you shop … but we’re here to help if you need it.]

[tinsoldierunderground]

@hg2467 

Based on your feedback left for the seller, this sounds like a remorse return.

You state, "shoes were too big and didn't fit like a size 11".  You don't mention what size they actually are.  If in fact they're a size 11, the seller has done nothing wrong here as far as ebay policy goes.  As @house*of*paws   noted, if you opened a formal case and chose 'doesn't fit', it goes down as a remorse return and the seller may or may not allow the return, and you would pay return shipping.