07-16-2025 11:18 AM
Good afternoon, I bought a lot of 10 computers with a description, I am from Ecuador, it has been many years since I had any problems, but this time a seller scammed me, my merchandise arrived 10 laptops but they were just garbage, computers without covers, they do not turn on, others nothing similar to the description, I spoke with him, you can check, he told me that we are going to solve it because in reality it was not the merchandise, he accepted the return, but as I told you, I am from Ecuador and it costs me like 600 dollars to return it. I told him and he said that we will help you but it is a lie, he did not do it, I also paid between taxes and shipping to my country an amount of 800 dollars, apart from the 1500 dollars that he charged me from his sale.
07-16-2025 11:20 AM
First, I ask that you help me resolve this and second, that this person not be able to sell on eBay because he scammed me and I don't want him to do this to more people.
07-16-2025 11:29 AM
If you've never read eBay's Money Back Guarantee for buyers, now would be the time.
You received items that are not as described. If my interpretation of the problem is correct, then why are you not opening an item not as described case with eBay? If the seller wants them back, he's required to pay for the shipping, not the buyer. The buyer has 30 days after receipt to open that case.
PLEASE read the MBG.
07-16-2025 11:36 AM
It shows you are in the US, so I guess you use a freight forwarder to ship from the US to your country?
Having the item reshipped to another country voids your MBG.
If you do return the items, you have to pay to get them back to the freight forwarder and the seller will pay return shipping from the freight forwarder.
07-16-2025 01:24 PM
@alejandrocarlos if you paid with a credit card, paypal or some other payment processor, file a dispute with them
07-16-2025 02:34 PM
We've offered suggestions to help you resolve your issue. But there's nothing at all we can do to make sure this person doesn't do this to more people. If/when more people fall for this, they have access to the same Money Back Guarantee that all buyers have.